Jimmy John's General Manager job in Knoxville, TN

Jimmy John's
Job Title
General Manager
Job Type
1903 Cumberland Ave
Knoxville, TN 37916

General Manager

Jimmy John's jobs
Job Summary: Manages all functions of a Jimmy John’s restaurant to ensure customer service and high quality products are provided and delivery restaurant profitability. 
Responsible for the successful execution of fast, accurate, sandwiches and world-class customer service while maintaining a clean, organized shift.
Duties and Responsibilities:
    •    Perform all duties of Inshoppers and drivers.
    •    Manages a staff of approximately 3 to 50 employees. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of employees based on performance.
    •    Provides on-the-job training for new employees.
    •    Delegates and is responsible for the ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for the unit to ensure a minimum loss from waste or theft.
    •    Assists in the supervision of the preparation, sales, and service of food.
    •    Forecasts food items. Estimates what amount of each food item will be consumed per shift.
    •    Supervises food preparation and service operations while on duty. Assists inshoppers during rush periods to ensure the maintenance of restaurant efficiency.
    •    Assists inshoppers in greeting customers, taking orders, using the cash register, assembling order and checking for completeness and correctness.
    •    Ensure that every customer receives world-class customer service.
    •    Route deliveries and serve drivers to maximize delivery business and speed.
    •    Completes daily food preparation (opening procedures, meat and vegetable slicing, bread production).
    •    Completes Closing Procedures.
    •    Executes systems and procedures with 100% integrity and completeness.
    •    Completes daily and weekly paperwork.
    •    Responsible for 100% of the cash drawers at all times during the shift.
    •    Receives and stores product.
    •    Audits previous shift’s systems and procedures for 100% integrity and completeness.
    •    Completes preventive maintenance and upkeep on store’s equipment and supplies.
    •    Performs other related duties as required.
Knowledge, Skills, and Abilities:
    •    Must be able to read and write and communicate in English.
    •    Position requires bending, reaching, stooping, climbing, repetitive motions, cognitive skills, standing and moving about the unit the entire workday.
    •    Must be able to lift 50 pounds.
    •    Must be at least 18 years of age, have a valid driver’s license, reliable transportation, current automobile insurance, and a clean driving record.
    •    Must have the stamina to work a minimum of 50-60 hours a week.

Additional Info

Minimum Age
21+ years old


    •    Willing to work overtime, holidays, weekends as business dictates.

    •    Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
    •    Ability to handle and resolve customer threats and issues.
    •    Ability to handle and resolve employee issues.
    •    Skills to use a personal computer and various software packages (Word/Excel).
    •    Ability to handle stress and high-volume operations.

Job Industries

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