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Hours Full-time, Part-time
Location 106 Moraine Pointe Plaza
Butler, Pennsylvania

About this job

Role Summary

The Restaurant General Manager has the overall responsibility for directing the daily operations of a restaurant. Ensuring compliance with company standards in all areas of operations including, product preparation and delivery, customer relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of team members and financial accountability while ensuring the highest quality products and services are delivered to each guest.

Reports To: Above Restaurant Leader                                                                         FLSA Status: Exempt

Key Duties & Responsibilities:

To perform this role successfully, an individual must be able to perform each of the key duties and responsibilities.[1]

Service:  Priority number one is the total satisfaction of all Long John Silver’s guest.  Address and resolve all guest inquiries and concerns in a timely and courteous manner. Take Responsibility for positive engagement with all guests. Maintain Standards Excellence Review (SER) scores at or above 88 and Customer Loyalty Tool (CLT) scores at or above 60.

People: Recruit, hire, develop, and motivate Team Members to perform at or above expected performance levels. Manage work schedules to ensure staffing levels meet guest service requirements while effectively controlling labor cost. Treat all Team Members with respect, foster a sense of team work, and make Long John Silver’s not just a place people work, but a place people belong.

Place: Maintain a safe, secure, and comfortable environment for our guests and team members. Ensure the restaurant, its furnishings and equipment are clean and in good working order at all times.  Provide a guest environment that encourages new guests to visit and regular guests to return.

Product: Ensure that ingredients and menu items are properly stored, handled, prepared and presented with the greatest care and concern for food safety and guest satisfaction.  Positively impact profitability by effectively controlling waste.  Ensure that every guest experiences “come- back quality“ taste and service.

Other: Maintain a local marketing program that will continue to grow sales. Maintain Long John Silver’s image as the employer of choice and the restaurant of choice through positive involvement in the community.  Effectively manage administrative responsibilities such as employee time keeping, inventory management, cash handling, sales reporting, and review of restaurant financial results.   Perform other duties as assigned by above restaurant leadership.

Core Competencies:

To perform this role successfully, an individual should demonstrate the following competencies.[1]

Interpersonal: Responds promptly to guests needs; Manages difficult guest situations; Solicits guest feedback to improve service; Effectively responds to requests for service and assistance; Contributes to building a positive team spirit.

Intellectual: Identifies and solves problems in a timely manner; Develops alternative solutions; Designs work flows and procedures; Strives to continuously build knowledge and skills; Pursues training and development opportunities.

Leadership: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness;  Develops subordinates skills and encourages growth; Provides regular performance feedback.

Self-Management: Exhibits sound and accurate judgment; Accepts responsibility for own actions; Treats people with respect; Displays passion and optimism; Sets goals and objectives; Reacts well under pressure.

Organizational: Completes administrative tasks completely and on time; Supports organizations goals and values; Understands business implications of decisions; Displays orientation to profitability;  Demonstrates integrity and ethical decision making.

Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this role.[1]

Education & Experience: An Associate’s degree or equivalent from a two-year college or technical school; six months to one year related experience and/or training, or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. [1]

While performing the duties of this role, the employee is regularly required to stand and walk; talk and hear, to communicate with employees; and taste or smell. The employee is frequently required to handle, feel and reach with hands and arms.  The employee is occasionally required to sit, climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.   Specific vision abilities required by this role include peripheral vision and the ability to adjust focus.

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential requirements of the role. [1]

While performing the duties of this role, the employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

[1] Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.