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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location 819 Crossroads Plaza
Mount Pleasant, Pennsylvania

About this job

Role Summary

The Assistant Restaurant General manager has the overall responsibility for directing the daily operations of a restaurant in the Restaurant General Managers absence.  Ensuring compliance with company standards in all areas delivering the highest quality products and services to each guest.  The Assistant Restaurant General Manager is a leader in the restaurant working closely with the RGM to successfully carry out the policies and procedures of the company and insuring profitability.   His / her attitude and commitment will be the benchmark for team members to follow.

Reports To: Restaurant General Manager                                                                      FLSA Status: Exempt

Key Duties & Responsibilities:

To perform this role successfully, an individual must be able to perform each of the key duties and responsibilities.[1]

Service:  Priority number 1 is the total satisfaction of all Long John Silver’s guests.  Address and resolve all guest inquiries and concerns in a timely manner.  Take responsibility for positive engagement with all guests.  Maintain Standards Excellence Review (SER) scores at or above 88 and Customer Loyalty Tool (CLT) at or above 60.

People: Assist RGM to recruit, hire, develop and motivate Team Members to perform at or above expected performance levels. Manage work schedules to ensure staffing levels meet guest service requirements while effectively controlling labor cost.  Treat all Team Members with respect, foster a sense of team work, and make Long John Silver’s not just a place people work, but a place people belong.

Product: Ensure that ingredients and menu items are properly stored, handled, prepared and presented with the greatest care and concern for food safety and guest satisfaction.  Positively impact profitability by effectively controlling waste.  Ensure that every guest experiences” Come- back quality “taste and service.  

Place: Maintain a safe, secure, and comfortable environment for our guests and team members. Ensure the restaurant, its furnishings and equipment are clean and in good working order at all times.  Provide a guest environment that encourages new guests to visit and regular guests to return.

Other: Assist in maintaining a local marketing program that will continue to grow sales.  Maintain Long John Silver’s image as the employer of choice and the restaurant of choice through positive involvement in the community.  Effectively manage administrative responsibilities such as employee time keeping, inventory management, cash handling, sales reporting, and review of restaurant financial results. Performs other duties as assigned by restaurant general management.

Core Competencies:

To perform this role successfully, an individual should demonstrate the following competencies.[1]

Interpersonal: Responds promptly to guest needs; Manages difficult guest situations; Solicits guest feedback to improve service; Effectively responds to requests for service and assistance; Contributes to building a positive team spirit.

Intellectual: Identifies and solves problems in a timely manner; Develops alternative solutions; Adapts to changes in the work environment; Manages competing demands; Meets challenges with resourcefulness; Develops innovative approaches and ideas.

Leadership: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Develops subordinates skills and encourages growth; Provides regular performance feedback.

Self-Management: Exhibits sound and accurate judgment; Accepts responsibility for own actions; Treats people with respect; Displays passion and optimism; Sets goals and objectives; Reacts well under pressure.

Organizational: Completes administrative tasks completely and on time; Supports organizations goals and values; Understands business implications of decisions; Displays orientation to profitability; Demonstrates integrity and ethical decision making.

Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this role.[1]

Education & Experience: An Associate’s degree or equivalent from a two-year college or technical school; or related experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. [1]

While performing the duties of this role, the employee is regularly required to stand; walk; talk or hear and taste or smell. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this role include peripheral vision and the ability to adjust focus. 

Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential requirements of the role. [1]

While performing the duties of this role, the employee is occasionally exposed to cooking fumes. The noise level in the work environment is usually moderate.

[1] Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.