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Hours Full-time, Part-time
Location COLUMBIA, SC
COLUMBIA, South Carolina

About this job

We have a full-time/part-time opening for a Customer Service Representative.

Must be able to work various shifts per week.

  • Be authorized to work in the United States.

Requirements



Automation Personnel Services is seeking a full- time Customer Service Representative for one of our clients in Northeast Columbia. This position responds to customer inquiries or complaint's regarding product selection, company policies, products, prices or services and requests for literature.

Essential Functions/ Responsibilities:

- Provides information on product availability, pricing, order status and product specifications
- Reviews, edits, processes, and executes incoming orders
- Sets up new accounts
- Reviews and researches problems and or complaints obtaining necessary information from policies, procedures, or practices
- Determines best method to solve problems to ensure customer satisfaction and adherence to company policies
- Informs customers of standard procedures or resolution of problem
- Coordinates problem resolution with appropriate departments
- Follows up, either verbally or in writing, to ensure customer satisfaction
- Expedites orders when necessary. Informs customers of charges for expediting
- Issues RGA's (Return Goods Authorization) when warranted
- Assists customers/HUBS with product selection when appropriate
- May assist with coordination of quotations, orders and requirements.

Education/ Experience Required:

- High School Diploma or GED
- 1-2 years experience in inside sales/customer service in a manufacturing environment
- Excellent communication skills (verbal and written) with the ability to communicate and reason with customers
- Good organization abilities are needed
- Must be computer literate
- Experience with government contracts and international sales a plus.

Equal Opportunity Employer

Meet Your Recruiter

pennym