Coach, Inside Sales and Retention

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.

Our motivated, collaborative, high-energy, and competitive Direct to Business Coaches relish their roles as mentors, helping their representative team members consistently succeed. Your coaching skills are vital to your team's success as your income and theirs depend on productivity and sales. Creative business generation and retention skills and a gift for closing the sale are crucial to motivating and developing a team of approximately 15 reps offering stellar sales and customer service to T-Mobile business customers from all across the country. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Train and develop a staff of successful Inside Sales Representatives. Ensure that team members obtain the appropriate training and support to best apply their knowledge and skills on the job

Conduct ongoing mentoring/coaching in the service area

Implement key operational initiatives while maintaining high ethical and procedural standards

Meet or exceed overall sales quota for your assigned region

Coordinate and run frequent sales meetings and performance updates

Increase market share and achieve and exceed performance targets related to subscribers, revenue, and churn

Strong commitment to world class customer service

Superior oral and written communication skills

Superb leadership, coaching, employee relations, and interpersonal skills

A knack for effective time management, organization and prioritizing

Two to five years customer service supervisory experience

Talent for confidently making presentations to groups as well as one-on-one

A proven track record of high-yield sales success

Strong decision making, change management and negotiation skills

Ability to work well and quickly under pressure

High School Diploma/GED