Store Manager

The Store Manager manages overall daily operations of a service center in accordance with Policy and Procedures, to ensure optimum performance, inventory, cash, and labor control, and to maximize profitability. Also, to ensure the image of service center and its employees is maintained, while exceeding our customer’s expectations and protecting company assets.

Essential Functions may include but are not limited to:

Customer Service:

• Interactions with customers
• Execution of marketing and customer experience programs
• Resolve customer complaints to company standards

Manage Customer Flow:

• Floor Control – Manages team to optimize service times
• Enforces the execution of company standards

Site Operations Requirements:

• Accountable for the timely opening and closing of service center
• Accountable for delivering deposits to the bank in accordance with the Finance Policy
• Maintain the maintenance of the building
• Management of schedule to ensure labor guidelines are met
• Provide leadership and direction to his/her employees
• Management of downtime to include but not limited to; CBT training, hands on training, role playing, housekeeping, maintenance and landscaping

Inventory Management:

• Accountable for accurate weekly inventory audits and end of month inventory counts
• Accountable for accurate ordering, receiving, and maintaining control of inventory
• Accountable for proper processing of paid out for inventory purchased from local vendors
• Accountable for understanding Cost of Goods Sold

Employee Development:

• Ensure all employees clock in and out, in accordance to company policy, and state and federal guidelines
• Ensure proper staffing, training and employee development for optimum utilization of personnel and turnover management
• Actively pursues opportunities to provide informal rewards and recognition
• Address unacceptable performance, hold teammates accountable, and utilize appropriate performance management techniques, when necessary.

HSSE:

• Always wears required Personal Protective Equipment (PPE), leading by example
• Provide safety and environmental leadership and training.
• Be prepared to provide swift and accurate direction to teammates or guests who may become injured on the job and report all incidents no more than 24 hours after the occurrence.

Operational Effectiveness:

• Communicates performance expectations and results with store staff

Store Administration

MANAGEMENT / SUPERVISORY RESPONSIBILITIES
This position requires only those individual(s) who are determined, goal oriented and results driven, with clear expectations, that delegates effectively, maintains an open door policy and can communicate effectively with all team members; This individual must also follow up on all issues (in a timely manner) conduct monthly staff meetings, hold subordinates accountable, address unacceptable performance and discipline appropriately.

CERTIFICATES, LICENSES, REGISTRATIONS
Must possess a valid driver’s license

PHYSICAL DEMANDS

This is not an all-inclusive list but is intended to give an overview of the requirements of the position. Reasonable accommodation will be provided under appropriate circumstances and in accordance with applicable law.

• Must be able to stand, bend and stoop for extended periods of time.
• Work in an environment that frequently experiences extreme hot and cold temperatures
• Must be able to lift up to 50 pounds, multiple times a day
• Must be able to work at a rapid pace for extended periods of time.