Lead - Gap Outlet - Concord Mills - Full-time / Part-time

GENERAL SUMMARY: The Lead executes the day to day business plan created by the General Manager and fosters a positive customer and employee experience. The Lead supports the on-the-job training of associates while communicating development feedback to the leadership team. The Lead supports the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction and drives sales. The Lead is required to work together with peers and sales associates and perform a variety of cross-functional tasks as assigned by the leader on duty.

ESSENTIAL DUTIES & RESPONSIBILITIES:

At Gap Outlet, we promote putting the customer first, then team and task; in general, the Lead performs any duty within the store that supports these priorities. The following duties will be directed by the General Manager and may be altered based upon the Lead’s status as part time or full time:

Customer First:

• May occasionally act as the Leader on Duty as needed and consistently models the brand service standard and sub-brand selling behaviors during non-peak business hours
• Is a Role model for stock and sales associates and ensures a positive, friendly and efficient customer experience
• Shares feedback from customers with leadership team to improve the overall customer experience
• Maintains company standards of neat, clean and organized sales floor, employee areas and stockroom

Then Team:

• Role models a positive work environment for all employees
• Upholds and oversees company policies as outlined in the Policy & Procedure guide, including Code of Business Conduct and the Employee Policy Guide
• Supports on-the-job training for sales associates on company initiatives and standards to ensure that everyone fully understands company direction
• Recognizes and rewards positive individual and team performance, including utilizing company recognition programs
• Communicates any policy violations to the leadership team in a timely, confidential manner
• Communicates development feedback of sales associates to the leadership team
• Attends management team meetings as requested by General Manager
• Helps store drive all KPI’s as determined by Store Leadership Team

And Task:

• LOD
• Operations DOR
• Oversees Shipment Processing, Replenishment, Markdowns and tracks productivity to ensure that the team is meeting and/or exceeding the company’s standards and audit compliance
• Manages shipment supplies and fixtures and communicates needs to the leadership team
• Ensures stockroom and stockroom activities meet Risk Management requirements. Communicates employee accidents to management immediately
• Performs audit and transfers of damaged and defective merchandise, completes re-tickets and charge sends according to Merchandise Handling Manual
• Supports the leadership team to ensure Store Compliance Audit standards are met and maintained
• Enforces all Loss Prevention policies, and communicates violations to the leadership team or the Code of Business Conduct Hotline

• Ability to model professional behavior, as outlined in the Code of Business Conduct, at all times
• Ability to communicate effectively with Sales/Stock Associates, customers and management
• Ability to follow written or verbal instruction
• Ability to create a positive work environment
• Ability to listen to feedback and take constructive action
• Ability to demonstrate excellent customer service when on sales floor
• Ability to utilize retail technology

Minimum educational level:

• High School graduate or equivalent

Minimum experience:

• Six months of Gap Inc. experience preferred
• Previous retail experience preferred

Physical Requirements:

• Ability to lift and carry 30 lbs
• Ability to climb a ladder
• Ability to push and pull mobile shipment fixtures
• Ability to maneuver around sales floor and stockroom

Schedule Requirements:

• Open availability and flexibility to work nights, weekends, including opening and closing shifts, to meet the needs of the business
• Regular attendance is an essential function of the job

This job description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.