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in Allen, TX

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Hours Full-time, Part-time
Location 510 Watters Road
Allen, Texas

About this job

Job Summary

  • Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
  • Responsible for assisting and directing members/guests.
  • Monitoring incoming inquiries and ensuring proper check in procedures are followed.

Essential Duties & Responsibilities

  • Member Check in/Customer Service.
  • Greet all incoming members.
  • Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages.
  • Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
  • Keep front desk area and lobby clean, clutter free, and orderly/organized.
  • Clean and organize lobby, and weight and cardio rooms.
  • Record equipment, facility, and janitorial issues on the Maintenance Logs.
  • Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low.

Certifications / Educational Level

  • High School Diploma or GED required.
  • Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment).

Experience

  • Must have 6-12 months experience in customer service function.
  • Experience operating multiple phone lines preferred.
  • Basic Computer Skills.

Physical Requirements

  • While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
  • Frequently required to lift and/or move up to 25 lbs.