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Customer Service Representative
•30 days ago
| Hours | Temporary |
|---|---|
| Location | New Albany, IN New Albany, Indiana |
About this job
We have a opening for a Customer Service Representative.
Must be able to work various shifts per week.
Requirements
Manpower is currently recruiting for a Customer Service Representative position for one of our clients in New Albany, Indiana!
Job Responsibilities:
- Accurately locates and dispatches a service provider for a claim through utilized program/software
- Taking inbound/outbound calls related to all Dispatched claims, open claims issues and service provider related issues
- Performs quality customer service through proper telephone communication
- Dispatches service provides within accepted rate limits; responsible for controlling cost via lowest cost/highest quality service solution for each claim
- Daily point of contact for the active service provider network
- Monitoring and managing to performance metrics for the active service provider network
- Handling new claim requests within service level agreement timeframes
- Solicitation of new or existing service centers based on contact coverage needs
- Faxing necessary forms to servicers for dispatching or service agreement negotiation purposes, and performing all necessary follow-up
- Responsible for establishing and maintaining servicers account requirements (i.e. rates, pay codes, authorization levels, program codes, service levels, etc.) within internal and external systems
- High School Diploma or GED
- Minimum of six months experience in the field or in a related area
- Prior customer service experience
- Ability to use basic computer software systems
- Strong typing skills (25-30 words per minute)
- Project management skills and technical experience
- Location: New Albany, Indiana 47150
- Length of Contract: Three months
- Working Hours: 11:30 AM - 8:00 PM, Monday to Friday
NOTE: Please DO NOT contact the local branch for this opportunity
Please apply to the position above and create a profile at www.manpowerjobs.com if you still don't have one. Should your qualifications match that of the position, a recruiter will get in contact with you
Manpower is an Equal Employment Opportunity (EEO) Employer