Trinity - Customer Service Booth Clerk

Company Name: Smith's Food and Drug
Position Type: Employee
FLSA Status: Non-Exempt
 

Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Functions:

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products.
• Report pricing and scanning discrepancies to the appropriate manager.
• Process customer transactions quickly, accurately, and efficiently.
• Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.
• Communicate new and on-going special programs and promotions with customers.
• Handle funds, coupons, tenders, etc. according to company policy.
• Stock and inventory department merchandise.
• Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, store mail, Western Union, hunting license and keys.
• Observe scheduled shift operating hours.
• Answers all store telephone calls promptly and professionally according to department training.
• Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed.
• Adhere to all food safety regulations and guidelines on product returns.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Comply with all state, county and local weights and measures laws and labeling requirements.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Must be 18 or older.
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math: counting, addition, and subtraction
• Must be able to meet the minimum physical demands of the position.

Desired Previous Job Experience:

• Retail grocery
• Cashier
• Customer service experience
• Second language: speaking, reading and/or writing

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time 
Shift(s): Day; Evening
Regions: West

States: New Mexico
Keywords:

Jobs at Smith's:  A division of the Kroger Co. (NYSE:KR) one of the nation’s largest grocery retailers, Smith’s currently operates 133 stores and 82 fuel stations throughout seven western states. Smith’s charitable giving, in partnership with 15,800 associates, generous customers and suppliers, totaled $9.5 million in cash and food products to local organizations in 2013. For more information visit: or .

Company Overview
Kroger, one of the world's largest retailers, employs nearly 400,000 associates who serve customers in 2,625 supermarkets and multi-department stores in 34 states and the District of Columbia. With more than $108.5 billion in sales in 2014, Kroger ranks 20th on the Fortune list and we continue to grow. Recognized by Forbes as the most generous company in America, Kroger is a leader in feeding the hungry, supporting breast cancer awareness, assisting local schools and community organizations, and supporting members of the armed forces and their families. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 Posting Notes:  NM || Los Alamos || 751 Trinity Dr || 87544 || Smith's Food and Drug || [[mfield2]] || Customer Service; Store Operations || Employee || Non-Exempt || Part-Time || None