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SUPV SUPPLY CHAIN CONTACT CNTR- Atlanta, GA - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, GA Atlanta, Georgia |
About this job
Position Purpose: The Supply Chain Support Supervisor manages a team of 5-15 associates in a supply chain support desk environment that provides quality customer service to Home Depot associates by resolving concerns regarding order status, deliveries, inventory levels, and other supply chain related support. Duties may include providing associate support, training, and executing customer service. Duties include: - Supervising, coaching and providing support to contact center associates - Ensuring issues are handled efficiently, accurately and in a timely manner - Working directly with Managers to achieve all contact center goals and objectives - Utilizing call routing, ticketing, knowledge base, call center tools, and supply chain applications - Leading team meetings and ensuring that all team members are adequately informed of policy and procedural changes and provide a forum for associates to provide input to the Management team
Major Tasks, Responsibilities & Key Accountabilities: 40%-Supervises associates to ensure calls and transactions are processed in a timely and accurate manner Provides coaching to team and resolves issues/needs Support associates development and growth via 1:1’s and shadow sessions. 30%-Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively 15%-Lead key Coordinator initiatives and drive change management Assist Manager by working procedures, prepare work schedules and expedite workflows 15%-Strive to provide process improvements and play a key role in implementation Create a work environment that instills the core values of The Home Depot.
Nature and Scope: Position Report to Supply Chain Support Manager 5-15 direct reports
Environmental Job Requirements: Environment: 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and notobjectionable. Travel: 1. Typically requires overnight travel less than 10% of the time.Standard Minimum Qualifications: Must be eighteen years of age or older. Must pass the Drug Test. Must pass Background Check. Must pass pre-employment test if applicable.
Additional Minimum Qualifications: Education Required: 5. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 2
Certifications & Licenses: Physical Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: Business Administration, Supply Chain Management, or Project management Experience with Six Sigma or other Process Improvement Methodology Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Word and Visio. Advanced Skills in: Access, SQL, Visual Basic Skills for Data Acquisition and Analysis Knowledge, Skills, Abilities and Competencies: Business Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes. Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.Financial Acumen: Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision making. Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situationskills.
Standard Minimum Qualifications: Must be eighteen years of age or older. Must pass the Drug Test. Must pass Background Check. Must pass pre-employment test if applicable.
Additional Minimum Qualifications: Education Required: 5. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 2
Certifications & Licenses: Physical Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: Business Administration, Supply Chain Management, or Project management Experience with Six Sigma or other Process Improvement Methodology Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Word and Visio. Advanced Skills in: Access, SQL, Visual Basic Skills for Data Acquisition and Analysis Knowledge, Skills, Abilities and Competencies: Business Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes. Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.Financial Acumen: Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision making. Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situationskills.
Major Tasks, Responsibilities & Key Accountabilities: 40%-Supervises associates to ensure calls and transactions are processed in a timely and accurate manner Provides coaching to team and resolves issues/needs Support associates development and growth via 1:1’s and shadow sessions. 30%-Responsible for the performance goals of their team including service levels, abandon rate, call quality and accuracy as well as adherence to all policies and procedures Manages performance (evaluations, corrective action, feedback, coaching, development, etc.) efficiently and effectively 15%-Lead key Coordinator initiatives and drive change management Assist Manager by working procedures, prepare work schedules and expedite workflows 15%-Strive to provide process improvements and play a key role in implementation Create a work environment that instills the core values of The Home Depot.
Nature and Scope: Position Report to Supply Chain Support Manager 5-15 direct reports
Environmental Job Requirements: Environment: 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and notobjectionable. Travel: 1. Typically requires overnight travel less than 10% of the time.Standard Minimum Qualifications: Must be eighteen years of age or older. Must pass the Drug Test. Must pass Background Check. Must pass pre-employment test if applicable.
Additional Minimum Qualifications: Education Required: 5. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 2
Certifications & Licenses: Physical Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: Business Administration, Supply Chain Management, or Project management Experience with Six Sigma or other Process Improvement Methodology Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Word and Visio. Advanced Skills in: Access, SQL, Visual Basic Skills for Data Acquisition and Analysis Knowledge, Skills, Abilities and Competencies: Business Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes. Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.Financial Acumen: Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision making. Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situationskills.
Standard Minimum Qualifications: Must be eighteen years of age or older. Must pass the Drug Test. Must pass Background Check. Must pass pre-employment test if applicable.
Additional Minimum Qualifications: Education Required: 5. The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Work Experience Required: 2
Certifications & Licenses: Physical Requirements: 1. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Preferred Qualifications: Business Administration, Supply Chain Management, or Project management Experience with Six Sigma or other Process Improvement Methodology Proficient in: Microsoft Office Suite including Access, Excel, PowerPoint, Project, Word and Visio. Advanced Skills in: Access, SQL, Visual Basic Skills for Data Acquisition and Analysis Knowledge, Skills, Abilities and Competencies: Business Analysis: Clarifies and resolves complex business issues by breaking them down into meaningful components to determine root cause and redesigning internal and external business processes. Business Communication: Writes, speaks, and presents clearly and succinctly across a variety of communication settings and adjusts communication style to the audience by translating and articulating technical concepts to non-technical groups. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.Financial Acumen: Utilizes fundamental concepts of finance to manage budgets, forecast costs, and provide information to account for the financial impact of decision making. Adaptability: Adapts to and embraces change with composure, resilience, and perseverance in the face of constraints, high pressure, and adverse situationskills.