Customer Service Rep Tier1

Customer Service Representative

Aerotek is seeking several, potential contract-to-hire, Customer Service Representatives for a the world's largest online travel retailer for Air, Cruise, Hotel and Vacation Packages

Ideal candidate will be an action-oriented, motivated individual who has an obsession with customer satisfaction, dedication and commitment. Candidate will also have the ability to engage and service customers by answering customer inquiries, resolving complex problems with the highest level of customer satisfaction and offering services and products that enable their customers to reach their financial goals.

Job Duties:

• Handle escalated issues and work closely and professionally with other departments for the best resolution
• Manage multiple software programs while conversing with all types of support staff
• Maintain and promote excellent client relations by managing prompt and accurate responses to email and phone communications
• Maintain strong vendor relations with a positive attitude and outgoing nature
• Adhere to defined procedures, standards and performance expectations
• Analyze, diagnose and deliver known solutions to complex challenges

Requirements:

• Must be able to work a flexible schedule that may include weekdays, weeknights, and weekend time
• One year or more of solid customer service experience providing support and/or help
• High School Diploma. Some college preferred
• Strong Passion for Customer Service
• Ownership and problem resolution a must
• Keen eye for detail and high level of accuracy
• Quickly be able to demonstrate sound judgment, while abiding to guidelines and procedures ensuring clear and concise communication
• Dependable and able to work in a fast-paced work environment and be open and flexible to changes in daily responsibilities and assignments, as needed by the business
• Ability to communicate effectively at all levels from executive management to individual contributor
• Ability to work unsupervised and make independent work related decisions
• Flexibility and willingness to assist where and when needed and directed by your supervisor
• Excellent time-management, organizational, and prioritization skills
• Experience with Microsoft Office products and various call center support programs
• Uses job aids and tools provided to follow prompts and scripting during customer interactions with ease
• Takes initiative to solve problems and create a positive customer experience

If you are interested in this opportunity, please reply to this posting with you resume attached as a Word document with "Customer Service Representative" in the subject line.

About:

Join Aerotek Professional Services. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.