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Inbound Sales Rep. (Bilingual-Spanish/English) Job - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Van Nuys,CA Encino, California |
About this job
Posting Job Title:Inbound Sales Rep. (Bilingual-Spanish/English)
Requisition #: 172441BR
Posting Location: Van Nuys, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable ' s Sales Department currently seeks full time Bilingual Inbound Sales Representatives (Spanish/English Preferred) for our call center. Please find a brief description of the essential duties and responsibilities required to function successfully in this position below.
Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Time Warner Cable.
- Ideal Candidate: one year of sales experience, preferably in a sales environment that required meeting individual sales goals.
- REQUIRED SKILL: Bilingual - Spanish/English
- The call center is open 7 days of the week (Monday-Saturday: 8am-10pm and Sunday: 10am-8pm) The candidate has to have open availability to work five days a week Monday through Sunday.
- The training schedule is Monday-Friday, 8AM -5PM for the first 4 weeks. On the 5th week, schedule is subject to change. It can be 11am-8pm or 1pm-10pm with split days off. During training the new hire is not allowed to miss ANY training time such as leave early, come-in late or miss a day.
- Base Pay + Bonus Incentives + Commission + Benefits
Bilingual Agents Spanish Skill - Video Overview link http://www.youtube.com/watch?v=qGYTjly8Ot4
This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
Bilingual (Spanish/English) speaking skill - RequiredSells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings.Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.Must demonstrate commitment to provide the highest quality of service to the customer.Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.Must organize work and time to ensure delivery of results and display a strong work ethic.Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations.Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide.Must follow through on commitments and maintain the confidentiality of customer and business data.Must provide a unique positive customer experience for each TWC customer by adapting own interpersonal and sales approach to customer’s own interpersonal style and situation.Must have ability to remain engaged with customers until problem or complaint is handed off or escalated.Must be able to speak in a logical, organized and confident manner, get one’s point across clearly when speaking to others, and actively listen to others. Quickly read and comprehend written materials.Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive constructive manner and freely share information with others.Must identify problems and root causes within calls and effectively analyze information to generate alternatives even when data is limited or solutions produce unpleasant consequences.Must constantly pursue self-development, seek feedback from others and be receptive to coaching and constructive feedback.Must quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job.Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.Must be proficient at typing and entering data into applications using a keyboard.Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook).
Education:
Some college or college degree preferredHigh school diploma or general education degree (GED) required.
Experience:
At least 1 year of employment in commission-based sales preferred.At least 6 months of employment working in a call center preferred.At least 6 months of employment using a computerized system as a central part of the job preferred.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00380 - Van Nuys Covello St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 172441BR
Posting Location: Van Nuys, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable ' s Sales Department currently seeks full time Bilingual Inbound Sales Representatives (Spanish/English Preferred) for our call center. Please find a brief description of the essential duties and responsibilities required to function successfully in this position below.
Position Summary:
The Inbound Sales Representative is a consultative professional sales position within our Telesales team. Individuals in this position are responsible for residential cable, internet, home phone, and home management services. This professional is responsible for learning a customer’s household needs and making recommendations while maximizing revenue for Time Warner Cable.
- Ideal Candidate: one year of sales experience, preferably in a sales environment that required meeting individual sales goals.
- REQUIRED SKILL: Bilingual - Spanish/English
- The call center is open 7 days of the week (Monday-Saturday: 8am-10pm and Sunday: 10am-8pm) The candidate has to have open availability to work five days a week Monday through Sunday.
- The training schedule is Monday-Friday, 8AM -5PM for the first 4 weeks. On the 5th week, schedule is subject to change. It can be 11am-8pm or 1pm-10pm with split days off. During training the new hire is not allowed to miss ANY training time such as leave early, come-in late or miss a day.
- Base Pay + Bonus Incentives + Commission + Benefits
Bilingual Agents Spanish Skill - Video Overview link http://www.youtube.com/watch?v=qGYTjly8Ot4
This position is required to sell, transfer, provide information, and offer assistance on all aspects of cable services to potential and current customers by telephone.
Essential Job Functions:
Bilingual (Spanish/English) speaking skill - RequiredSells TWC products and services to achieve monthly revenue and sales quotas in Video, Data, Phone and Intelligent Home through proactive consultative needs analysis with new and existing customers including development of client centric product solutions. Attempts to sell on every call regardless of the customer’s initial reason for calling, such as billing calls, service calls and complaint calls.Enhances the customer experience by speaking with customers by telephone to provide information about products or services, enter orders, transfer services or escalate complaints. Serves as expert and educator to customers on all TWC products, services and packages along with competitor’s offerings.Navigates and uses various databases and applications to accurately and quickly capture, maintain and retrieve records of customer transactions, inquiries, complaints, or comments, as well as actions taken. Maintains call and data entry accuracy levels that meet department expectations.Follows TWC policies and procedures to accomplish all responsibilities and maintains confidentiality of customer information, including both personal and financial information.
Job Requirements:
Must have ability to persuasively present products and services to meet customer needs, address and overcome objection and close sales.Must demonstrate commitment to provide the highest quality of service to the customer.Must be competitive and be drive by daily, weekly and monthly goals and stay motivated to meet work objectives while working within policy and acceptable standards.Must organize work and time to ensure delivery of results and display a strong work ethic.Maintain high performance levels in very difficult, changing, uncertain and/or other stressful situations.Must have ability to multi-task and prioritize in a fast-paced environment; listen to individuals on the telephone while at the same time navigating screens and entering information they provide.Must follow through on commitments and maintain the confidentiality of customer and business data.Must provide a unique positive customer experience for each TWC customer by adapting own interpersonal and sales approach to customer’s own interpersonal style and situation.Must have ability to remain engaged with customers until problem or complaint is handed off or escalated.Must be able to speak in a logical, organized and confident manner, get one’s point across clearly when speaking to others, and actively listen to others. Quickly read and comprehend written materials.Have ability to remain calm and reasonable during tense or stressful situations, escalate complaints with customers in a positive constructive manner and freely share information with others.Must identify problems and root causes within calls and effectively analyze information to generate alternatives even when data is limited or solutions produce unpleasant consequences.Must constantly pursue self-development, seek feedback from others and be receptive to coaching and constructive feedback.Must quickly learn and apply knowledge learned through formal training and on-the-job experiences to perform the job.Must have the ability to quickly navigate between multiple screens, databases, and complex data entry systems.Must be proficient at typing and entering data into applications using a keyboard.Must be familiar with basic operations of Windows/Apple operating systems, internet browsers (e.g. Explorer, Chrome, Safari) and email (e.g. Microsoft Outlook).
Education:
Some college or college degree preferredHigh school diploma or general education degree (GED) required.
Experience:
At least 1 year of employment in commission-based sales preferred.At least 6 months of employment working in a call center preferred.At least 6 months of employment using a computerized system as a central part of the job preferred.
FCC Unit_TWC: 6329
Controlling Establishment ID: 00380 - Van Nuys Covello St
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCMSA190