Call Center Customer Service $13.00-$15.00

CALLING ALL CALL CENTER EMPLOYEES!
We are now hiring for Inbound Call Center Customer Care Representatives.
Staffmark is in partnership with a leading West Coast Home Decor and Furnishings Company! Are you looking for a flexible schedule? Are you looking for a trend setting company that fosters creatiivity, empowers growth and development and is just a cool place to work! Then apply now!
We have exciting Call Center openings for Customer Service Representatives. Full time and part time schedules are available. One year consistent inbound call center experience is required. After your 60 day review there is an opportunity for hire. An excellent benefits package is offered along with many fun perks and discounts!
RESUME REQUIRED- send to whittier@staffmark.com
Summary
As a member of the Customer Care team in the Call Center, you will answer incoming calls from customers assisting with answering inquiries and questions, handle complaints, troubleshoot problems and provide information.
Responsibilities include but are not limited to:
Provide accurate directions to callers for all store locations
Answer questions regarding store policies, promotions, and general product inquiries
Document all calls clearly and thoroughly
Properly create exchanges, sales orders, credit memos, service calls, PMI inspection requests, credit adjustments and refund requests
Assist callers with changing delivery dates, converting delivery to pickup and vice versa, adding or deleting items off an order
Answer general questions regarding manufacturer's warranties and Guardian warranty
Instruct callers on the process of starting a warranty claim
Place outbound calls to schedule deliveries of special orders, service technicians, and deliveries
Assist delivery teams who call in to report not-at-homes, damaged items, or mistakes with merchandise on delivery
Qualifications:
High School Diploma or GED required
1 year consistent inbound call center experience required
Must be available to work weekends, evenings, and most holidays
Able to pass a background and pre-employment drug test
Apply: Please complete your application online at www.mystaffmark.com. Select Santa Fe Springs Staffing as the nearest location. Please call us once you have completed it.
RESUME REQUIRED- send to whittier@staffmark.com
Staffmark 562-693-2578 ex 2
12000 Slauson Ave. #18 Santa Fe Springs, CA 90670



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

1 year inbound call center experience •High School Diploma or GED required •Prior inbound call center experience required •Strong computer knowledge including Excel •Must be available to work weekends, evenings, and most holidays •Reliability is key. Must be dependable and consistently at work and on time •Ability to work within a fast paced high volume call center environment •Excellent interpersonal and communication skills •Able to pass a background and pre-employment drug test