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RM - Support Analyst
| Hours | Full-time, Part-time |
|---|---|
| Location | Portola Valley, CA Portola Valley, California |
About this job
Responsibilities
Develop deep knowledge within a complex product group
Investigate and prioritize Advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, identify solutions, and advise the sales team/advertisers to accomplish the advertisers desired outcome
Effectively and concisely communicate resolution (technical resolution, workarounds, or product confusion) to the sales team
Partner with product support group specialists to identify solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Skills / Requirements
Bachelor, Associate, or technical degree preferred (math, statistics, computer science, information systems, or similar)
Ability to source and manipulate internal and external data sets
1-3 years of experience with product technical support
Ability to think critically and problem-solve
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distill into clear and concise communications
Work onsite (Menlo Park) from Monday through Friday
Support a rotating, off-business hours on-call support schedule
SQL proficiency
Experis is an Equal Opportunity Employer (EOE/AA)