TRICARE Engagement Specialists - Phoenix, AZ - Full-time / Part-time

Position Description:

UnitedHealth
Group is working to create the Healthcare system of tomorrow and you
can help. Already Fortune 17, we are totally focused on innovation and
change.  We work a little harder. We aim a little higher. We expect more
from ourselves and each other. And at the end of the day, we're doing a
lot of good.
 
Through
our family of businesses and a lot of inspired individuals, we're
building a high-performance Healthcare system that works better for more
people in more ways than ever. Now we're looking to reinforce our team
with people who are decisive, brilliant and built for speed.  Join with
us and start doing your life’s best work.SM
 
The purpose of this position,  Engagement Specialist is
to provide customer support to the Disease Management Team and to the
beneficiaries of the United Health Care Military and Veterans Disease
Management Program, those who serve, have served and their families. 
 Job functions include assisting with member care coordination and
community resources integration, assist in triage and coordination
supporting UHC M&V Disease Managers by assisting with eligibility
determination, planning coordination, education and delivery of DM
services, engaging with member, families or other health care team
members as directed.
 
What
makes your clinical career greater with United Health Care Military and
Veterans? You can improve the health of others and help heal the health
care system. You can work with in an incredible team culture; a
clinical and business collaboration that is learning and evolving every
day. And, when you contribute, you'll open doors for yourself that
simply do not exist in any other organization, anywhere.
As
a potential government contractor, this position requires U.S.
citizenship and proof of favorable adjudication following submission of
Department of Defense form SF85P.
Primary Responsibilities:
Identify, engage, educate and coordinate disease  management servicesAssist with the identification of
national resources to support community based activities, coordinate and
educate referral sources within the UHG enterpriseResponsible  to assist in triage and coordination supporting UHC M&V Disease Management Managers  Program Care ManagersAssisting with determining
eligibility, planning, coordination, education  regarding Disease
Management for the appropriate membersEngaging with member, family or other health care team members as directed.Maintains accurate documentation systems/data base which assures compliance with program process and objectives and reporting.Functions independently within role with minimal need for supervisionMaintains direct and open communication within organizationsOrganizes work and develops
strategies to prioritize and adapt to constantly changing workload or
when confronted with unforeseen situationsAble to handle sensitive and confidential informationDemonstrates cultural competence and sensitivityStrong critical thinking skillsExcellent communication  skills orally and written

Required Qualifications:
High School Diploma/GED.3+ years of Telephonic Customer Service.Ability to create, copy, edit, send and save utilizing Word, Excel & Outlook.United States Citizenship.Ability to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86.
Preferred Qualifications:
Associate Degree or comparable college level coursework in a Health-related field.Managed Care or experience in a Medical environment.Previous Military experience.Previous Call Center experience.

As
a requirement of UnitedHealth Group’s contract with the Department of Defense,
this position requires U.S. citizenship and proof of favorable adjudication
following submission of Department of Defense eQuip
Form SF86, (the National Agency Check Legal and Credit or “NACLC”).
Successful completion of the NACLC process is a requirement for continued
employment in this role. NACLC processing will be initiated by our TRICARE
Security Officer post-offer, and can take 3-6 months for a final decision
communication from the Department of Defense. Candidates will be allowed to
begin employment with UnitedHealth Group in this role based on an interim
clearance, and final results will be communicated as they are received. Failure
to obtain final NACLC approval will result in termination from this role.



UnitedHealthcare
Military & Veterans is part of the family of companies that
make UnitedHealth Group one of the leaders across the US health care system.

We serve those who serve our nation, providing quality health care services to
millions of military beneficiaries across the (list region post award).

Our commitment to helping people live healthier lives, and to continue the
honor, satisfaction, and quality of the TRICARE military health benefit program
is greater than ever. Our efforts complement the Military Health System to
demonstrate the best blend of public and private health care solutions.

It's not just business as usual. It is one of our proudest endeavors.

If you're ready to help make health care work better for those who serve our
nation. If you are smart, creative, and committed. If you want to make a
difference. Consider being part of the elite team at UnitedHealth care Military
& Veterans.

This is an opportunity to share in something special; a chance for all of us to
serve, to excel, and to know that we've made a difference for those families
who have made our nation stronger. 

Diversity creates a healthier
atmosphere: All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other characteristic
protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a
drug test before beginning employment.