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Senior NOC Technician Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Andover,MA Andover, Massachusetts |
About this job
Posting Job Title:Senior NOC Technician
Requisition #: 172459BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
Job title: Senior NOC Technician—Network Operations Data Center
Location: Andover, MAShift: Beginning of Days (BOWD): 7:00am to 7:00pm, Sunday, Monday, Tuesday and every other Wednesday
Who We Are:
NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visit www.navisite.com.
Position Summary:
The Senior NOC Technician is responsible for customer service and monitoring of customer equipment. This position effectively handles customer calls and e-mail, answers questions and routes issues to the appropriate groups. The Senior NOC Technician works heavily with monitoring tools to identify, document and pass problems quickly to our engineering staff. The position will also be responsible for filling in for the Shift Supervisor during absence and scheduled time off.
Responsibilities:Working knowledge of all NOC monitoring tools.Provide first level 24x7x365 escalation support for NaviSite customers.Answer customer calls and provide high level of service.Assist customers to correctly identify the source of their problems and troubleshoot.Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400.Maintain a good understanding of all NOC processes and implement them appropriately.Document all calls and equipment issues with a high degree of detail.Be alert to all NOC tools and respond quickly to the events they generate.Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events.Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events.Requirements: Essential Skills:Certification or related technical training with 10 + years’ experience.Experience working in a 7 x 24 environment.Must have strong customer service and communication skillsProficiency with troubleshooting Windows, UNIX or Linux systemsUnderstanding of enterprise networking environmentsExcellent organization and teamwork skillsExperience with basic network tools (ping, nslookup, traceroute, etcDesired skills:Working knowledge of HP OpenView.Experience with web tools, system monitoring tools or Remedy.Experience with NetCool, BMC Patrol or ISM monitoring tools.
NAVI
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 172459BR
Posting Location: Andover, MA, US
Area of Interest:Information Technology Services
Position Type: Full Time
Posting Job Description
Job title: Senior NOC Technician—Network Operations Data Center
Location: Andover, MAShift: Beginning of Days (BOWD): 7:00am to 7:00pm, Sunday, Monday, Tuesday and every other Wednesday
Who We Are:
NaviSite, a Time Warner Cable company, is the premier provider of complex hosting, application management, and managed Cloud services for the enterprise market. It provides customized and scalable solutions, leveraging its industry leading hosting infrastructure; full suite of managed services; and custom and packaged application life cycle management expertise. More than 1,500 customers depend on NaviSite for customized solutions delivered through its global footprint, comprised of state-of-the-art data centers. For more information, please visit www.navisite.com.
Position Summary:
The Senior NOC Technician is responsible for customer service and monitoring of customer equipment. This position effectively handles customer calls and e-mail, answers questions and routes issues to the appropriate groups. The Senior NOC Technician works heavily with monitoring tools to identify, document and pass problems quickly to our engineering staff. The position will also be responsible for filling in for the Shift Supervisor during absence and scheduled time off.
Responsibilities:Working knowledge of all NOC monitoring tools.Provide first level 24x7x365 escalation support for NaviSite customers.Answer customer calls and provide high level of service.Assist customers to correctly identify the source of their problems and troubleshoot.Technical knowledge and proficiency with Windows, Unix, Linux, AIX & AS400.Maintain a good understanding of all NOC processes and implement them appropriately.Document all calls and equipment issues with a high degree of detail.Be alert to all NOC tools and respond quickly to the events they generate.Use a variety of tools (nslookup, ping, traceroute, browser, etc) to quickly verify reported events.Use remote administration software (Terminal server, Remote desktop, Telnet, etc) to verify and correct reported events.Requirements: Essential Skills:Certification or related technical training with 10 + years’ experience.Experience working in a 7 x 24 environment.Must have strong customer service and communication skillsProficiency with troubleshooting Windows, UNIX or Linux systemsUnderstanding of enterprise networking environmentsExcellent organization and teamwork skillsExperience with basic network tools (ping, nslookup, traceroute, etcDesired skills:Working knowledge of HP OpenView.Experience with web tools, system monitoring tools or Remedy.Experience with NetCool, BMC Patrol or ISM monitoring tools.
NAVI
FCC Unit_TWC: NAVIS
Controlling Establishment ID: 00800 - Andover 400 Minuteman Rd
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCTE0037