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in Everett, WA
Customer Service Representative - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | Everett, WA Everett, Washington |
About this job
Our client is responsible for creating an outstanding experience at every interaction for both new and existing residential customers. The RSSC uses superior product knowledge and a passion for customer satisfaction to provide solutions for a wide range of residential customer needs in a fast paced and energetic environment.
General Duties
-Taking calls regarding repair calls, services shut off, payment, marketing, billing and general customer service calls.
-Most calls are inbound; only outbound calls are calls that need follow, but originated as an inbound call.
Duties include, but are not limited to, the following:
*Selling and/or saving Frontier products and services. Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services.
*Ability to deal with customers patiently, tactfully and efficiently by presenting services to the customer for save and sales opportunities, and completing save/service order activity in an accurate and timely manner.
*Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances. Must be able to provide flexible options to the customer based on product and service needs.
*Full range of billing and collections duties. Discuss billing inquiries. Utilizes billing system to assist customers in a wide range of billing transactions. Collects on delinquent accounts. Empowered to disconnect accounts as a result of nonpayment and to negotiate payment arrangements.
*Full range of repair resolution duties. Interfacing with customers regarding (and performing work associated with) pending orders, repair requirements and repair resolution.
*May be required to perform additional duties and tasks as required by the Company.