International Operations Supervisor - Full-time / Part-time

Automation Personnel Services is seeking a qualified International Operations Supervisor for a company located in Grapevine, TX. The ideal candidate will be self-driven and capable of working independently and with a team. This Position is Temp to Hire or Direct Hire with a starting salary of $50k-65k/ Year.

Position Description
The International Operations Supervisor will be responsible for supervising all freight, export and import related activities including staffing, training, maintaining compliance to established procedures and maintaining and supporting sales and customer relationships. In addition, responsibilities include negotiation with airlines and vendors, budgeting and P&L oversight and related accounting and operations activities.

Main Responsibilities

Able to travel to meet clients on joint sales calls
Airway bill, IATA Normal & Dangerous goods knowledge is a must.
Be in compliance with internal and/or external regulation(s)
Be responsible for employees overall training/cross training, and mentoring of staff
Coordinate monthly department meetings to verify goal attainment, to communicate department productivity, quality goals and others during monthly management meetings
Create value propositions to assist with customers challenges and drive opportunities.
Develops and maintains proper internal processes to maximize customer service, productivity and profitability.
Ensure all relevant/applicable customer and Corporate KPIs and guidelines are met
Excellent computer proficiency (MS Office Word, Excel and Outlook)
Lead new business implementations locally with the onboarding of new customers
Maintain existing customers to support local/regional sales team, support bid submissions
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service while dealing with a variety of people.
Negotiate rates and service agreements
Nurture working relationships with key overseas company colleagues business partners
Ability to manage own profit center and report on revenue generation, profit and loss.
Participate in air freight recruitment/selection
Provide and stress the importance of quality including a policy of zero defects.
Review billing status report and enhance customer account profitability and timeliness and accuracy of all billings
Review monthly airline/carrier performance
Review P/L on monthly basis
Staff productivity monitoring
Support sales by providing competitive rates for new customers
Targets and goal setting for the department by utilizing pre-shift meetings and performance boards
Work with management on individual employees development plan
Works with the Sales Team to build account bases and file counts, while maintaining the highest level of customer service.
Establish, oversee and continuously improve the process flows in conformance with applicable rules, procedures and company policy.

Required Education and Professional Experience
5+ years import/export
Previous Supervisory experience required
Good understanding of geography, current affairs on a global-political level
Strong customer service skills
Strong attention for detail
Ability to effectively communicate, both verbal and written
Must be PC literate
High level of initiative
Strong problem solving skills with ability to develop new ideas and innovative solutions
Detail-oriented individual with great communication skills
Enjoys working in a fast-paced environment
Works well within a team and individually.

Medical, Dental, Vision, Flexible Spending Account, Voluntary Life and A&D, and STD, LTD
401(k) Retirement Plan
Great Opportunity for Growth
High Energy Atmosphere

For more information please call (469)-240-7433 and submit Resume.

Equal Opportunity Employer

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