Assistant General Manager

We have a full-time opening for a Assistant General Manager.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 3 or more years experience.
• Must have a high school diploma or equivalent.
• Be authorized to work in the United States.
• Must have reliable transportation.
• Background check required.

Wage: 23K+

Hiring Locations:-

Mueller Airport - 1201 Barbara Jordan Blvd, Austin,TX

Parmer Lane -1701 W Parmer Ln, Austin,TX

UT-DRAG - 2348 Guadalupe St, Austin,TX

Anderson Mill - 13450 Research Blvd, Austin,TX

RoundRock IKEA - 201 University Oaks Blvd, Austin TX 78665

Position Objective: Supported by your GM and management team, you will be given the opportunity to hire,train and supervise Crew members; monitor and reinforce food safety standards and procedures; interact with our guests; and execute cost control systems. Our candidate is a results-oriented professional with a strong customer focus. You are responsible to help General Manager to demonstrate and reinforce great leadership behaviors and values in a fair, consistent and respectful manner to each of our team members. The Asst. Manager will help GM to:

• Source, interview and hire qualified candidates that exemplify our values and demonstrate “Vibe”


• Train and develop each team member


• Manage low turnover through employee satisfaction and employee feedback sessions


• Manage employee schedules


• Coach, counsel and discipline as needed


• Provide clear goals and objectives to enhance guest satisfaction and increase sales


• Promote teamwork and cooperation within the store


• Evaluate the performance of each team member and provide constructive and honest feedback of performance


• Communicate all marketing promotions, events and critical information to all team members


• Maintain a safe and professional work environment free from any form of harassment, hostile environment and discrimination from any team member, guest or vendor


• Ensure team members follow Which Wich uniform standards and meet personal appearance guidelines

Working Conditions This position requires the ability to perform the basic functions of the job

• Must be able to work 40-55 hrs per week


• Must have reliable transportation & valid driving permit.


• Must be able to deliver catering orders


• Must be able to work in shifts & weekend.


• Ready to take calls after scheduled shift and fill in gaps for any crew members.


• Full use of hands (lifting, carrying, grasping, pushing, pulling)


• Standing, bending and walking for extended periods of time


• Lifting up 10 lbs frequently, 30lbs occasionally and 50lbs sporadically

Skills/Qualifications

• High School diploma or equivalent. College degree preferred


• Must have food service experience


• Minimum of two (2) years in QSR environment as a shift lead position.


• Must possess basic math skills


• Must have basic computer & Microsoft office skills and fundamentals


• Must read, write and communicate in English as it relates to the job and safety regulations


• Must be a certified Food Safety Manager, or able to obtain Food Safety Manager certification


• Ability to work with limited supervision

Job Responsibilities: Guest Service Demonstrate Superior Service by providing “Service with Vibe”. Demonstrate the 10 Points of Superior Service:

1. Commitment to our Guests


2. Be the leader in providing prompt and courteous service


3. Create a culture of respect, teamwork and fairness


4. Be the ambassador of the “Vibe” – Lead by example


5. Ambassador of Standards


6. Professionalism


7. Efficiency


8. No problem is too small - Never say No


9. Handle Guest complaints professionally


10. Maintain property and equipment to ensure Guests have a safe and superior dining experience

Profitability The objective is to have profitable stores, therefore the Asst. Manager is accountable for:

• Leading local store marketing initiatives to help boost sales


• Controlling food and labor costs


• Implementation of new products and procedures


• Keeping controllable expenses to a minimum


• Reviewing weekly numbers and creating action plans based on areas needing attention

Standards We are all about serving a product that is consistently Superior as quickly as possible. The Asst.Manager will maintain the standards set for:

• Product quality, inventory and speed of service


• Cleanliness and sanitation for all physical aspects of the store


• Food safety regulations and processes

Compliance Which Wich stores must remain in compliance with all local, state and federal labor laws, food sanitation regulations, OSHA regulations or any other governing local, state and federal regulation.Assistant Manager will be accountable for:

• Wage and Hour compliance


• Immigration compliance


• Ensuring that all daily paperwork, weekly inventories and reports are completed timely and accurately


• Maintaining compliance with the Franchise Agreement/License at all times


• Following all cash control procedures


• Protection of confidential information (i.e. wages, personnel information, company records, credit card information)