Grocery Associate - Full-time

 Grocery Associate Job Description
 Mrs. Green’s Natural Market is a neighborhood store, passionately committed to clean, naturalfoods. Dedicated to health and sustainability. Devoted to customers who care deeply about the foods they eat. From the way we source fresh, locally grown products and champion recycling and sustainability efforts. From our neighborly attitude to our absolute unwavering goal of being the best source for the freshest, organic produce around. To our commitment to providing the absolute best, most natural products possible and clean, healthy food that’s preservative free.
Associateare responsible for providing excellent customer service by satisfying each customer’s need, exceeding their expectations and ensuring that customers have a warm and friendly shopping experience throughout the store. In addition they share their product knowledge and enthusiasm with our customer by answering any questions, assist with product suggestions, educating and walking them to products.  This role is critical to delivering a shopping experience for the customers that is way above their expectations.


 THE JOB
Customer Service:

• Responsible for providing excellent customer service while demonstrating a passion for food.
• Demonstrate an overall knowledge of programs and operations within the department.
• Respond positively to customer’s inquiries and assists customers with purchases, information and product selection.
• Greet customer; establish eye contact with customers.
• Speaks to customers in a respectful manner and maintain patience in addressing customer concerns.
• Scan products, process credit cards and cash, balance cash registers.
• Document all void transactions, refunds and change requests, record and report Point of Sale discrepancies, identify counterfeit money.

Merchandising:

• Stocking shelves, regularly rotating product while recording spoils and returns.
• Building eye catching, informative merchandise displays.
• Performs suggestive selling, cross selling of products, and other sales techniques.
• Ensure that displays are stocked, neat, and clean. Ensure that there are no empty displays.
• Ensure that work area is neat and clean, and products are at proper safe levels.

Team Work:

• Arrive to work on time and ready to work at the start of their shift.
• Be friendly, courteous and respectful of fellow team members – have a positive attitude.
• Discover ways to improve processes.
• Seek out new assignments and responsibilities.

THE SKILLS THAT ARE NEEDED / ESSENTIAL FUNCTION / EXPERIENCE
Associates Stands, Walk, Squat and Bend and may occasionally lift heavy boxes, milk crates ect... They may also maneuver U-boat loaded with heavy products.
May perform duties in temperature around or below freezing.
Must be able to operate POS System, Handheld Devices and have basic math skills including adding and subtracting.
Ability to use knives, box cutter, and other tools needed to perform require tasks when required.
 
At least 1 year experience in retail experience.
Basic knowledge of retail food, grocery, organic, natural industry
Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
 
ARE YOU A NATURAL……..
If the prospect of helping to create an exceptional customer experience while improving your knowledge on healthy living, you will love us! We are obsessed with our products, our customers and the benefits that organic foods deliver to the earth, our communities and the planet.
Love the Lifestyle
We are consumed with our products: the taste, the benefits to ourselves and to the earth
We choose to work at Mrs. Green’s because it is part of our lifestyle, not just a job
We apply what we learn about our products each day to ourselves as well as our customers
Learn & Teach
As associates we learn new things about our products and we teach our customers not only “what” we sell but “why” we sell it
Our favorite thing to say is, “Did you know that..?
We commit to learning new things every day to make ourselves and our customers better at making healthy choices for themselves and their families
Laugh & Live Healthy
Our commitment to our customers is to make every visit to Mrs. Green’s an awesome one, every time
We strive to make our customers smile (or even laugh) and truly be glad they came
Have fun