Employer Installation Representative - Wauwatosa, WI or Louisville, KY

Position Description:Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways. Positions in this function are responsible for preparing, processing and maintaining new member or group enrollments. Positions may load new member or group data into the enrollment database & update the database with changes. Positions may also respond to member eligibility or group questions & verify enrollment status. Positions may work with various types of member correspondence. Positions may also be responsible for reconciling eligibility discrepancies, analyzing transactional data &  submitting retroactive eligibility changes. Positions may also be responsible for inventory control of member and group transactions.
 
Primary Responsibilities: 

Reconciling reports
Performing basic clerical functions with proficient PC skills
Responding to member eligibility or group questions & verify enrollment status
Working with various types of member correspondence
Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes
Analytical and Researching techniques to trend or quantify projects
Inventory control of member and group transactions 
Top candidates will have these qualities: 

Able to communicate effectively over the phone and via e-mail
Have experience and skill with research and issue resolution with demonstrated success at problem-solving
Be results oriented, self-starter with a can-do attitude and strong organizational skills, the flexibility to manage multiple priorities and projects, deliver on commitments and proactively seek opportunities to contribute to the success of the team and business
Have a work approach with energy, integrity, and confidence in a fast paced and highly diversified work environment
Have strong computer skills, including working knowledge of MS Windows and strong mouse and keyboarding skills is required

Requirements:

An education level of at least a high school diploma or GED
2+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
3+ year of experience working within the Healthcare Insurance industry
2+ years of experience with researching, identifying root causes, and resolving issues
Basic ability with Microsoft Word and MS Excel 
Intermediate ability with MS Outlook
Able to work overtime as needed
Assets:

Experience with enrollment and eligibility in a healthcare setting
Experience with COBRA or 3rd party benefit administration
Experience working in a production or metrics-based environmentPhysical Requirements and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer 
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.