Patient Relationship Coordinator, Orthology / Financial District - New York City, NY - Full-time / Part-time

Orthology is an innovative healthcare group that employs and trains providers who specialize in delivering high quality, outcome-based sports and orthopedic care. Using a patent-pending clinical approach, we significantly reduce recovery times for patients and prevent unnecessary MRIs, pharmaceuticals, injections, and surgeries. Provider adherence to disciplined clinical pathways and evidence-based standardized processes, deliver a consumer driven solution that quickly creates advocacy with patients, athletes and payers alike. At Orthology, we place a premium on supporting our employees and no resource is spared in improving the quality care delivery process for patients. 
 
In this position, you will be welcoming and greeting patients and visitors in person or on the telephone, answering questions or referring inquiries, and scheduling appointments.   You will convey  excitement, enthusiasm, and caring to patients about their health needs and Orthology services. 
 
Orthology offers a competitive salary and incentive plan plus a comprehensive benefits package for full time employees including health insurance, continuing education, vision and dental options, and paid time off. 
 
Primary Responsibilities:


Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.

Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area

Ensures availability of treatment information by filing and retrieving patient records

Maintains patient accounts by obtaining, recording, and updating personal and financial information

Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs

Verifies health benefits

Protects patients' rights by maintaining confidentiality of personal and financial information

Maintains operations by following policies and procedures; reporting needed changes

Contributes to team effort by accomplishing related results as needed

Required Qualifications:


HS Diploma/GED required

Bachelor’s degree in healthcare administration, education, communication, marketing or similar discipline strongly preferred

1+ years of customer service experience in a clinic, fitness center, event planning, hospitality, or healthcare setting strongly preferred

Reliable Transportation

Valid Driver's license

Proficient in Microsoft Office applications i.e. Word and Outlook

Familiar with medical terminology
 
UnitedHealth Group is working to create the health care system of tomorrow.
 
Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.
 
Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.
Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: Medical Assistant, Insurance verification, Orthopedic, Sports Rehab, Physical Therapy, Intern, Student, Medical Student, customer service, relationship coordinator, patient accounts, Minnetonka, Eden Prairie, Twin Cities, Woodbury, Minnesota, MN