Night Auditor - Full-time / Part-time

Overview of duties

"* Welcomes guests who arrive late and takes care of them until their departure

* Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures

* Is responsible for the hotel once the daytime managers are off duty

* Helps the department meet its quantitative and qualitative targets

* Ensures the safety of property and people"

Main responsibilities

Customer relations

"* Provides a warm and personalised welcome to guests

* Anticipates guests' needs and takes them into consideration

* Handles any guest complaints and/or remarks

* Conveys the hotel image"

Professional techniques / Production

"* Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible

* Informs guests about the formalities, any special conditions relating to their stay and the services available

* Handles phone calls and manages the reservation schedule

* Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)

* Writes a report on activities and incidents that occur during the night

* Ensures that guest documentation at reception and in the lobby is available and up-to-date"

Commercial / Sales

"* Promotes the hotel's range of services in order to increase sales

* Applies and actively supports the hotel's pricing policy

* Encourages customer loyalty by promoting the brand and/or Group loyalty programme (A/Club,...)

* Encourages synergy within the marketplace by applying the inter-hotel coordination policy"

Management and administration

"* Respects the procedures governing invoicing and cash operations

* Is responsible for the reception's cash holdings

* Establishes the closing and nightly activity reports for hotel management "

Hygiene / Personal safety / Environment

"* Ensures that the workplace remains clean and tidy

* Applies the hotel's security regulations (in case of fire, night patrols, closure of the accesses, etc)

* Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)"

Reporting line

Depends on organisation within the hotel

Profile

Education / Professional experience

"* Vocational diploma in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills and motivation

* Computer literate (Windows environment)

* Fluent in the national language and Business English"

Skills / Qualities

"* Good interpersonal skills, guest oriented and service minded

* Team spirit

* Good listening skills and ability to anticipate

* Good presentation and confident speaking skills

* Self control

* Sales oriented

* Autonomous and sense of responsibility

* Strong sense of ethics"

This job description is not exhaustive and will evolve as the hotel's organisational needs change.

Human Resources Department Accor Hospitality EMEA - January, 2009

MGallery: STAGE WITH TALENT

Our commitment is to give all MGallery employees the opportunity to live the passionate experience of becoming talented and considered Actors and Directors. In this way, each and everyone can gain fulfillment, benefit from other hotels best practices and become a talented professional in a franchised and managed high-end hotel network.

To give employees the passionate experience of becoming talented & considered Actors and Directors through which they gain fulfilment as well as learning an high end trade in a hotel network composed above all of franchised and managed hotels.