Financial Crimes Specialist Call Center 2

Job Title:

Financial Crimes Specialist-Call Center 2

Job ID Number:

5171700

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Homewood,AL

Qualifications:

Job Description

Start your new career with Wells Fargo supporting our Risk Operations/Fraud Prevention group. Consistent growth is creating opportunities for you to become part of a successful team in our Integrated Claims Call Center (ICCC) here in Birmingham. We are seeking fifteen ambitious individuals with a drive to succeed as we continue to expand. If you have one plus year of customer service experience as well as excellent verbal and decision making skills you could become part of a dynamic team providing exceptional customer service for our ATM/Debit card, ACH and Check fraud card customers.

Successful candidates will be working in a fast paced production oriented call center environment. You will be expected to respond to our inbound customer inquiries while meeting or exceeding quality standards. You will be required to use multiple online computer systems with technical proficiency. Excellent communication skills are necessary to conduct thorough questionnaires while documenting and researching all required information to assist the customer in resolving their fraud or merchant dispute. The nature of claims handled can be complex; therefore, direct communication with merchants is often required to resolve customer disputes.

This position will start on February 8, 2016. Your success in this position is critical especially during the first six weeks of paid training held Monday - Friday. It could occur as early as 8am or as late as 12pm, and end no later than 9:15pm. Will confirm at a later date. During this period we have high expectations for your attendance. Once training is completed, the schedule you were hired for will be effective.

We are hiring for following schedule:

12:45pm-9:15pm during the week and 8:30am-5pm on Saturday

*Days off for the week will be Sunday and one other day during the week.

Required Qualifications

6+ months of call center experience; or 1+ year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice

Desired Qualifications

1+ year of customer service experience Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Intermediate Microsoft Office skills Basic computer skills including the ability to navigate multiple windows, applications, and utilize search tools to find information Ability to navigate multiple computer screens while working on the phone Excellent verbal, written, and interpersonal communication skills Experience assessing and meeting the needs of customers Customer service focus with the ability to listen to customer needs and recommend solutions Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Debit card experience Knowledge and understanding of regulatory compliance requirements surrounding Regulation E Knowledge and understanding of regulatory compliance requirements surrounding Regulation CC or DD General ledger experience Bilingual speaking proficiency in Spanish/English Bilingual speaking, reading, and writing proficiency in Spanish/English

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.