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Assistant Front Office Manager - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | New Orleans, Louisiana |
About this job
Overview:
Royal Crescent Hotel
The Four-Diamond, Omni Royal Crescent Hotel is located in the heart of New Orleans' revitalized Arts District, home to world-class art galleries, museums, restaurants and shopping. This boutique hotel truly reflects the mystique of New Orleans, with an ideal location just two blocks from the French Quarter, Canal Street shopping and casinos. Whether you wish to stroll down Julia Street and gallery hop with local art lovers or rub shoulders with the high rollers at Harrah's, the Omni Royal Crescent Hotel is the perfect destination to partake in all that New Orleans has to offer.
Omni Royal Crescent's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Crescent Hotel may be your perfect match.
Job Description:
To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
Handle all training with associates to ensure Omni Standards. Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications:
Previous luxury hotel experience is preferred, particularly Front Office. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. A Bachelor's Degree in Hospitality/ Tourism-related field preferred. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
Options:
Royal Crescent Hotel
The Four-Diamond, Omni Royal Crescent Hotel is located in the heart of New Orleans' revitalized Arts District, home to world-class art galleries, museums, restaurants and shopping. This boutique hotel truly reflects the mystique of New Orleans, with an ideal location just two blocks from the French Quarter, Canal Street shopping and casinos. Whether you wish to stroll down Julia Street and gallery hop with local art lovers or rub shoulders with the high rollers at Harrah's, the Omni Royal Crescent Hotel is the perfect destination to partake in all that New Orleans has to offer.
Omni Royal Crescent's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Crescent Hotel may be your perfect match.
Job Description:
To work closely with Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during the evening hours.
Responsibilities:
Handle all training with associates to ensure Omni Standards. Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications:
Previous luxury hotel experience is preferred, particularly Front Office. Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays. A Bachelor's Degree in Hospitality/ Tourism-related field preferred. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs Strong knowledge of Microsoft Office Software.
Options: