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Medical Customer Service - Donor Support Technician
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | montgomery, Alabama |
About this job
A Donor Support Technician for CSL Plasma is responsible for preparing the donor, donor area and equipment for the pheresis process.
Main Responsibilities and Accountabilities:
Prepares donor booth and autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process while maintaining awareness to any reaction a donor may have during or after the pheresis process.
May be involved in daily calibration and troubleshooting of equipment, including resolution of out-of-spec results and equipment failures.
Ensures the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs.
Maintains clean and efficient work environment and ensure sufficient operating supplies are available as needed. Follow all Health Safety and Environment SOPs and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.
Qualifications and Experience Requirements:
High school diploma or equivalent required.
Minimum of three months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations and be proficient in the English language.
CPR certification or the ability to obtain certification preferred
CSL Plasma is an EEO/AA Employer
Main Responsibilities and Accountabilities:
Prepares donor booth and autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process while maintaining awareness to any reaction a donor may have during or after the pheresis process.
May be involved in daily calibration and troubleshooting of equipment, including resolution of out-of-spec results and equipment failures.
Ensures the accurate and legible recording of patient data in charts, records and Donor Management System (DMS) as outlined in SOPs.
Maintains clean and efficient work environment and ensure sufficient operating supplies are available as needed. Follow all Health Safety and Environment SOPs and OSHA policies and procedures and maintains confidentiality of all personnel, donor and center information.
Qualifications and Experience Requirements:
High school diploma or equivalent required.
Minimum of three months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
Must be able to perform basic math calculations and be proficient in the English language.
CPR certification or the ability to obtain certification preferred
CSL Plasma is an EEO/AA Employer
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