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in Fridley, MN

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Hours Full-time, Part-time
Location fridley, Minnesota

About this job

Position Mission: Assist General Manager in growing store sales and cash flow by "hands on management" with team members, shift supervisors and assistant store managers to create a memorable experience for each and every guest. Ensure delivery of fast and friendly service and quality products, while closely monitoring inventory, cost control for food and beverage, and a maintaining a clean, safe store environment.

Primary Responsibilities Include:

Sales:

* Heavy emphasis on Inventory Management.

* Assists with delivery of quality store operations and in-store sales building activities; high priority is food and beverage cost control.

* Partners with neighborhood charities and churches to extend local reach and to build awareness of the Caribou Coffee and Einstein Bros Bagels.

* Ensures a quality guest experience by driving fast and friendly service, ensures that each product delivered to our guests meets the Caribou Coffee and Einstein Bros Bagels quality standards, and ensures that the store is clean in accordance with standards.

* Assists with store promotional goals.

* Represents Caribou Coffee and Einstein Bros Bagels in handling customer complaints and/or issues; demonstrates ability to troubleshoot.

Profit:

* Partners with GM to manage team labor with proper scheduling of management counter hours in combination with team members.

* Helps to controls product costs through efficient inventory control and waste management.

* Minimizes loss through strict observance of cash handling policies, proper training of employees, and complying with all accounting/banking requirements.

* Participates in discussion regarding P&L and financial statement discussions to analyze financial trends.

People:

* Helps to ensure overall safety of team members and guests.

* Participates with GM in hiring (1st interview).

* Orients and trains new team members and shift supervisors.

* Provides on shift development for team members and shift supervisors.

* Offers guidance to team members regarding personal development opportunities and career path.

* Leads store team accountability and processes.

* Provides on the spot feedback and guidance.

* Responds to employee questions and resolves employee issues in a timely manner.

* Complies with all local, state, and federal laws and guidelines.

Administration:

* Performs all opening and closing store administrative functions.

* Completes and maintains records/paperwork.

* Completes proper forms, payroll procedures, and reports accurately.

* Maintains records of personnel, inventories, sales, and banking/accounting.

* Maintains point of sale system by reporting all system failures and verifies download accuracy (e.g. pricing updates, menu changes).

Store Operations:

* Works on the line ("in position").

* Assists with catering requirements.

* Conducts small repair and maintenance as needed.

* Assumes GM responsibilities if GM is not on duty.

* Oversees deployments and product roll-outs (guides, training, checklists).

Required Experience:

* ServSafe Certified

* Restaurant, retail or customer service management experience

* Demonstrated sales building, P&L experience, recruiting, training, and basic computer skills

* Math aptitude

* High school diploma or equivalent

* Team Member training

* Shift Supervisor training

* New Manager training

* Drink Certified

Physical Demands: The physical demands for this position are seeing, hearing, speaking, reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations. The duties of this position may change from time to time.

Caribou and Einstein Noah Restaurant Group, Inc. reserve the right to add or delete duties and responsibilities at the discretion of Caribou, Einstein Noah Restaurant Group, Inc., or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Caribou Coffee and Einstein Noah Restaurant Group, Inc. are proud to be Equal Opportunity Employers of Minorities, Women, Protected Veterans, and Individuals with Disabilities and does not discriminate based on gender, identity or sexual orientation.