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Service Cloud Specialist for Southern Region Account Executive - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Atlanta, Georgia |
About this job
Service Cloud Specialist for the Healthcare Vertical
Location: N orth Carolina or South Carolina or Tennessee or Georgia or Florida or Texas.
Enterprise AE must have Track Record
Experience with Enterprise Accounts or Fortune 100-500 size Companies
Experience in Customer Service or Call Center solutions
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?
Salesforce pioneered the shift to cloud, social, mobile and connected devices. We are entering a new world of computing where everything is connected. Mobile phones will soon be in the hands of 70 percent of the world's population and billions of apps on mobile devices are sending massive amounts of data to the cloud. In the last two years alone, 90 percent of the world's data was created as cloud, social, mobile and connected technologies transformed business models and consumer behavior. The future is trillions of customer interactions every day. To succeed in the future, every company needs a platform to capture and personalize every customer interaction, to connect with customers in a whole new way.
Our goal is to build an organization of intelligent, ambitious, Account Executives committed to our vision of changing the software landscape. Top sales talent across the world join us for our "change the world" mentality; the opportunity to excel in a fast-paced, performance-based, team atmosphere.
Service Cloud Sales Specialist Responsibilities:
Salesforce.com is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application at Salesforce.com, the Service Cloud. To develop and execute successful Service & Support sales campaigns for the Healthcare Industry.
The Service Cloud Sales Specialist role helps drive the value of Salesforce as a Customer Engagement Platform. The solutions focus includes use cases that leverage the Service Cloud product portfolio, including Core CRM / Case Management, Multichannel Call Center, Mobile, and Field users, Knowledge, Live Agent, Web Communities, Predictive Intelligence and related applications like the Social Hub for Social Customer Care.
The Service Cloud Sales Specialist will formulate and execute a Customer Engagement Solutions sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. You
will work in partnership with the existing account-owning AE's, SE's and RVP's in the regions, and will carry quota for the Service Cloud product sales in their region.
Effective partnering with Enterprise Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within this position.
Requirements:
- Experience in working with the product marketing team to define the Service Cloud go-to-market strategy.
- 8+ years of solution sales experience selling Call Center Solutions, CRM, SaaS business applications
- Ability to sell C-Level and across both IT and business units
- Ability to sell both an application and deployment of a platform
- A proven track record of driving and closing enterprise deals and achieving sales quota's
Desired Skills:
- Knowledge of the unique business opportunities and solutions within the enterprise account space
- Leverage business from new & established relationships
- Extensive background in Customer Service or Call Center solutions within the Healthcare Industry
- Track record selling Enterprise software solutions
- Account planning and execution skills
- Passion and commitment for customer success
- Strong technical aptitude
- Strong time management skills
- Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Bachelor's Degree Strongly Preferred but not Required
*LI-Y
Location: N orth Carolina or South Carolina or Tennessee or Georgia or Florida or Texas.
Enterprise AE must have Track Record
Experience with Enterprise Accounts or Fortune 100-500 size Companies
Experience in Customer Service or Call Center solutions
Salesforce.com is the global leader in customer relationship management (CRM) software. We pioneered the shift to cloud computing, and today we're delivering the next generation of social, mobile and cloud technologies that help companies revolutionize the way they sell, service, market and innovate-and become customer companies. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes and one of Fortune's 100 Best Companies to Work For. Our more human, less corporate culture is built around doing work that matters, winning as a team and celebrating success Aloha-style. Ready to find your #dreamjob?
Salesforce pioneered the shift to cloud, social, mobile and connected devices. We are entering a new world of computing where everything is connected. Mobile phones will soon be in the hands of 70 percent of the world's population and billions of apps on mobile devices are sending massive amounts of data to the cloud. In the last two years alone, 90 percent of the world's data was created as cloud, social, mobile and connected technologies transformed business models and consumer behavior. The future is trillions of customer interactions every day. To succeed in the future, every company needs a platform to capture and personalize every customer interaction, to connect with customers in a whole new way.
Our goal is to build an organization of intelligent, ambitious, Account Executives committed to our vision of changing the software landscape. Top sales talent across the world join us for our "change the world" mentality; the opportunity to excel in a fast-paced, performance-based, team atmosphere.
Service Cloud Sales Specialist Responsibilities:
Salesforce.com is looking for talented, hardworking individuals with great energy, leadership, and initiative to drive awareness for the fastest growing application at Salesforce.com, the Service Cloud. To develop and execute successful Service & Support sales campaigns for the Healthcare Industry.
The Service Cloud Sales Specialist role helps drive the value of Salesforce as a Customer Engagement Platform. The solutions focus includes use cases that leverage the Service Cloud product portfolio, including Core CRM / Case Management, Multichannel Call Center, Mobile, and Field users, Knowledge, Live Agent, Web Communities, Predictive Intelligence and related applications like the Social Hub for Social Customer Care.
The Service Cloud Sales Specialist will formulate and execute a Customer Engagement Solutions sales strategy within an assigned region, drive revenue growth by penetrating the current customer base, and develop new customers in the enterprise space. You
will work in partnership with the existing account-owning AE's, SE's and RVP's in the regions, and will carry quota for the Service Cloud product sales in their region.
Effective partnering with Enterprise Sales AE's is critical to the role. This is accomplished by participating and leading client and prospect meetings or engaging other corporate resources as required, as well as participating in regional forecast calls and account planning sessions. Accurately forecasting sales activity and revenue while creating satisfied and referenceable customers are key responsibilities within this position.
Requirements:
- Experience in working with the product marketing team to define the Service Cloud go-to-market strategy.
- 8+ years of solution sales experience selling Call Center Solutions, CRM, SaaS business applications
- Ability to sell C-Level and across both IT and business units
- Ability to sell both an application and deployment of a platform
- A proven track record of driving and closing enterprise deals and achieving sales quota's
Desired Skills:
- Knowledge of the unique business opportunities and solutions within the enterprise account space
- Leverage business from new & established relationships
- Extensive background in Customer Service or Call Center solutions within the Healthcare Industry
- Track record selling Enterprise software solutions
- Account planning and execution skills
- Passion and commitment for customer success
- Strong technical aptitude
- Strong time management skills
- Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
- Ability to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment
- Bachelor's Degree Strongly Preferred but not Required
*LI-Y
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