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Spa Front Desk Agent (Part Time)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | chicago, Illinois |
About this job
Spa Receptionist
Under the direction of the Spa Director, oversee reservations and reception desk. Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest's expectation every time all while maintaining a positive working environment.
Summary of Responsibilities:
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Accountable for all front office, reservations, group sales and public area operations.
Meet and exceed established service standards.
Create and maintain a professional, safe, nurturing and healing environment where the experience at spa lends itself to making a difference in our guest's lives.
Ensure maintenance of facility cleanliness, supply and organization of the spa occurs on a daily basis
Maintain ongoing training for support staff in the areas of safety, guest service and team building
Address staff and guest's concerns or questions, resolving appropriately.
Take ownership of any guest or staff related problem and handle accordingly.
Assure a clean, crisp and sanitary spa. See above for wording
Inform co-workers of pertinent information at the end of the shift, review communication book daily.
Maintain availability and dedication to the Spa, being available to work weekends, holidays, and evenings.
Work cooperatively and professionally with all departments.
Enroll guests in programs such as membership/events/group bookings.
Use time efficiently throughout shift by doing resets, checking equipment, locker room, gym, retail and relaxation areas.
Attend regular meetings and trainings as directed by the Spa Director.
Comply with all Company safety and health policies and procedures.
Helps ensure facility is only accessed by actual members and/or guests of hotel/ treatment recipients.
Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
Keep management informed with all guest, staff and program issues.
Qualifications:
Previous spa and fitness experience is an asset
Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent preferred
Previous customer service experience is an asset
Previous experience handling money
Proficient in appropriate computer skills and office equipment
Availability to stand for long periods of time
Excellent communication, customer service skills, and work ethic
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Lifting up to 25 lbs
Visa Requirements: Only candidates with valid employment authorization will be considered for this position.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Under the direction of the Spa Director, oversee reservations and reception desk. Maintain day to day operations of the spa facility to assure a smooth, 5-Star performance while exceeding every guest's expectation every time all while maintaining a positive working environment.
Summary of Responsibilities:
Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:
Consistently offers professional, engaging and friendly service
Accountable for all front office, reservations, group sales and public area operations.
Meet and exceed established service standards.
Create and maintain a professional, safe, nurturing and healing environment where the experience at spa lends itself to making a difference in our guest's lives.
Ensure maintenance of facility cleanliness, supply and organization of the spa occurs on a daily basis
Maintain ongoing training for support staff in the areas of safety, guest service and team building
Address staff and guest's concerns or questions, resolving appropriately.
Take ownership of any guest or staff related problem and handle accordingly.
Assure a clean, crisp and sanitary spa. See above for wording
Inform co-workers of pertinent information at the end of the shift, review communication book daily.
Maintain availability and dedication to the Spa, being available to work weekends, holidays, and evenings.
Work cooperatively and professionally with all departments.
Enroll guests in programs such as membership/events/group bookings.
Use time efficiently throughout shift by doing resets, checking equipment, locker room, gym, retail and relaxation areas.
Attend regular meetings and trainings as directed by the Spa Director.
Comply with all Company safety and health policies and procedures.
Helps ensure facility is only accessed by actual members and/or guests of hotel/ treatment recipients.
Perform the function of a reservations agent and receptionist on a regularly scheduled basis.
Maintain a thorough knowledge of all treatments and take home products as well as all retail products.
Keep management informed with all guest, staff and program issues.
Qualifications:
Previous spa and fitness experience is an asset
Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
High School Diploma or equivalent preferred
Previous customer service experience is an asset
Previous experience handling money
Proficient in appropriate computer skills and office equipment
Availability to stand for long periods of time
Excellent communication, customer service skills, and work ethic
Physical Aspects of Position (include but are not limited to):
Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Lifting up to 25 lbs
Visa Requirements: Only candidates with valid employment authorization will be considered for this position.
APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!
ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
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