The job below is no longer available.

You might also like

in Goodyear, AZ

  • $16
    Verified per hour
    Portillo's 16d ago
    Excellent payUrgently hiring14.1 mi Use left and right arrow keys to navigate
  • $77,000 - $82,000
    Verified per year
    ACES ABA 2h ago
    Urgently hiring3.8 mi Use left and right arrow keys to navigate
  • $77,000 - $82,000
    Verified per year
    ACES ABA 2h ago
    Urgently hiring7.2 mi Use left and right arrow keys to navigate
  • $17
    Verified per hour
    South Mountain Store (19th Ave & Baseline) 2d ago
    Urgently hiring17.4 mi Use left and right arrow keys to navigate
  • $17
    Verified per hour
    Grandview Store (59th Ave & Camelback) 2d ago
    Urgently hiring15.5 mi Use left and right arrow keys to navigate
Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location goodyear, Arizona

About this job

Job Title:

Customer Service Representative 3

Job ID Number:

5180511

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Goodyear,AZ

Qualifications:

Job Description

Our foundation for success can be summarized in three beliefs:

Our product is service.

Our value added is financial advice and guidance.

Our competitive advantage is our people. It all begins with outstanding talent.

In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The CLG team includes Home Lending, Consumer Credit Card, Personal Loans and Lines, Direct Auto, Dealer Services, Commercial Auto, Retail Services and Education Financial Services including the professional services teams that partner with these businesses - Human Resources, Finance, Credit Risk, and Compliance & Operational Risk.

Join the #1 Mortgage originator and servicer ( Source: Inside Mortgage Finance )

Our Mortgage Origination team builds strong relationships with consumers and referral partners to help our customers reach their personal and financial goals through homeownership.

Wells Fargo Home Mortgage is the nation's leading mortgage lender. We are driven to provide exceptional home loan service to consumers and business partners. With a strong, nationwide branch network, we strive to offer the very best platforms, technology, tools, and compensation. At Wells Fargo, we foster an inclusive, customer focused work environment where innovation is encouraged and performance rewarded. We invest in you, develop your talents, and help you maximize your potential. If we want to be successful in today's world, we must be as diverse, in every respect, as the customers and communities we serve.

We have an immediate opening for a Customer Service Representative. This individual is responsible for responding to escalated inquiries and complaints on the most complex mortgage products/services and/or from premier customers. Resolves the most complex escalation items such as: research of customer issues, inquiries and complaints from customers and on-line transaction processing.

Duties may include: communicating with other departments to resolve customer issues; providing one-on-one feedback, coaching and mentoring on performance, training on policies and procedures, new or enhanced services and/or procedural changes; reviewing work of and providing guidance. Reviews data and reports trends to management. May be responsible for performing the operational duties of the supervisory position. Works on special projects as assigned. Bi-lingual job seekers are encouraged to apply.

Required Qualifications

2+ years of customer service experience

Desired Qualifications

Experience processing complex transactions and performing extensive research to resolve complex customer inquiries Excellent verbal, written, and interpersonal communication skills Ability to interact effectively with internal and external partners and clients/customers Advanced Microsoft Office skills Ability to navigate multiple computer systems, applications, and utilize search tools to find information Ability to troubleshoot common computer problems Mortgage industry experience Bilingual speaking proficiency in Spanish/English

Job Expectations

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents. Ability to lift 20+ pounds Reliable transportation

Street Address

AZ-Goodyear: 1646 N Litchfield Rd - Goodyear, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.