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Guest Services Agent - ResortQuest By Wyndham Vacation Rentals - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Panama City Beach, Florida |
About this job
Summary:
Responsible for answering all guest inquiries, complaints and requests. The guest services department is the central communication hub for the efficient operation of the property.
Job Responsibilities:
Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Education:
High School diploma or equivalent required
Experience:
Ability to multi-task and work in a fast paced environment
Excellent customer service skills
Telephone marketing/sales experience a plus
Responsible for answering all guest inquiries, complaints and requests. The guest services department is the central communication hub for the efficient operation of the property.
Job Responsibilities:
Book reservations for guests and owner, process check-in/check-out of guests, collect rent money, process any guest credits and/or charges, etc. Act as advocate for guests during their stay including efficient processing of all guest inquiries and/or complaints to appropriate personnel in order to maintain the highest level of guest satisfaction during their stay.
Responsible for key control and preparing bank audits.
Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary.
Education:
High School diploma or equivalent required
Experience:
Ability to multi-task and work in a fast paced environment
Excellent customer service skills
Telephone marketing/sales experience a plus
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