Lead Cashier - Full-time / Part-time

Job Summary:

Reporting directly to the Cage Supervisor, the Casino Cage Cashier Lead is responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly great guest service while performing transactions such as chip and token redemption, check cashing and credit card cash advance, along with servicing our in house check-cashing players. The lead cashier will be responsible for assisting in training for both new cashiers and cross training current team members in additional banks. The lead cashier has to be a leader in service and a top performer in all spotlight behaviors as they will be called upon to help drive proper service behaviors daily in the cage.

Assessment Information:

The lead cashier must be able to work successfully and independently in all Front Window Cage Locations, Marker Bank, Fill Bank, Main Bank and NRT.

Essential Job Functions including the following but other duties may be assigned

Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner. Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency. Counts money and chips and reconciles banks. Orders currency to refill supplies. Accepts, delivers, and issues credit card cash to customers. Dispenses coins/chips to other cashiers. Processes funds transactions for the cashiering department and other casino personnel. Performs transactions under surveillance. Processes new check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists. Other cash handling job functions as requested. Assists team members with daily count in and count out procedures Trains new cashiers, and additionally supports cross-training of fellow team members on additional banks to gain knowledge and help provide others with opportunity for advancement Assist with additional projects per management discretion

Qualifications:

Qualifications:

Must have a high school diploma or GED Must be at least 21 years of age Must present a well-groomed appearance Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator One year previous United States currency money handling work experience preferred Must read, write, speak, and understand English Must be willing to serve customers from a variety of backgrounds Must be willing to work nights, weekends, and holidays and work overtime as schedules may vary based upon operational business needs. Able to pass mandated regulation and department testing Must be able to pass a customer service and job functionality assessment. Must be currently a cashier level III or above Must be a certified trainer for the cage department Must have a proven track record of being reliable to be at work on time, and present for scheduled shifts. On a 12 point attendance policy, any potential candidates for lead cashier must have accumulated no more than 9 attendance points to be eligible for this position. Must demonstrate the ability to adhere to company and departmental policies. Candidates that are currently on a Final Written Warning in the progressive disciplinary structure will not be eligible for the lead cashier position. Physical, Mental and Environmental Demands:

Must be able to work independently. Must be able to sit, stand or walk for long periods of time (4 hours). Must be able to respond calmly and make rational decisions when handling employee conflicts. Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator. Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel. Respond to visual and aural cues. Must have the manual dexterity to operate a computer and other necessary office equipment. Must be able to tolerate areas containing dust, loud noises and bright lights. Must be able to work varied shifts, weekends and holidays as needed. Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives. Ability to speak distinctly and persuasively. Must be able to read, write, speak, and understand English

As a part of Caesars Entertainment's employment process, job offers will be contingent upon successful completion of pre-employment drug testing, background checks, and applicable Ohio Casino Control Commission licensing requirements.

Caesars Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).