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Appliance Repair Technician - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | los angeles, California |
About this job
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is the number one major appliance manufacturer in the world, with approximately $20 billion in annual sales, 100,000 employees and 70 manufacturing and technology research centers throughout the world in 2014. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in more than 170 countries. We earn the trust of consumers in nearly every country by focusing on what matters most. Because of our leadership practices, development opportunities, business performance, strong reputation and a commitment to the communities where we live and work, Whirlpool Corporation has received many awards including - Fortune Magazine's Top Companies for Leaders, one of the world's Most Admired Companies, Fast Company's Top 50 Most Innovative Companies and we've had a perfect score on the Human Rights Campaign Corporate Equality Index for 11 years in a row. Additional information about our company can be found at http://www.whirlpoolcorp.com . Follow us on LinkedIn or join the conversation @whirlpoolcorp on Twitter.
Currently, we are seeking qualified candidates for a Field Service Technician opening to join our Consumer and Appliance Care organization .
Day to Day
This position is responsible for the repair of products in the customer's home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration, and other home appliances. This position provides timely and quality repairs of customers' products while maintaining high levels of customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company.
We provide a service truck, fuel, specialized tools, uniforms, computer, cell telephone, and periodic training.
What You Will Do
Provide in-home service on the full line of Whirlpool, Maytag, KitchenAid, Jenn-Air and Amana products ensuring the highest level of customer satisfaction and brand loyalty
Demonstrate a sense of urgency to meet customer time commitments
Meet key performance metrics and/or productivity goals as defined by the business
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
What You Need to Succeed
Major Appliance and Refrigeration Technology certification preferred
2 years of appliance repair experience preferred
EPA Refrigerant Type 1 or higher certification preferred
Strong customer service and negotiation skills
Must be a self starter and be able to work independently with minimal supervision
Exceptional communication and strong interpersonal skills, including written correspondence
Comfortable with mobile and tablet PC technology and strong ability to use and navigate common computer programs
Customer mindset and willingness to engage with diverse consumers
Keen perspective and the ability to provide individualized experiences across a diverse set consumers
Professional pride in maintaining appearance, equipment, vehicle, and tools
With or without reasonable accommodations, must be able to lift or maneuver 50 pounds, and occasionally maneuver up to 250 pounds
Valid driver's license required
Weekend hours may be required
High School Diploma
Endless Opportunities
Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.
Whirlpool Corporation (NYSE: WHR) is the number one major appliance manufacturer in the world, with approximately $20 billion in annual sales, 100,000 employees and 70 manufacturing and technology research centers throughout the world in 2014. The company markets Whirlpool, KitchenAid, Maytag, Consul, Brastemp, Amana, Bauknecht, Jenn-Air, Indesit and other major brand names in more than 170 countries. We earn the trust of consumers in nearly every country by focusing on what matters most. Because of our leadership practices, development opportunities, business performance, strong reputation and a commitment to the communities where we live and work, Whirlpool Corporation has received many awards including - Fortune Magazine's Top Companies for Leaders, one of the world's Most Admired Companies, Fast Company's Top 50 Most Innovative Companies and we've had a perfect score on the Human Rights Campaign Corporate Equality Index for 11 years in a row. Additional information about our company can be found at http://www.whirlpoolcorp.com . Follow us on LinkedIn or join the conversation @whirlpoolcorp on Twitter.
Currently, we are seeking qualified candidates for a Field Service Technician opening to join our Consumer and Appliance Care organization .
Day to Day
This position is responsible for the repair of products in the customer's home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers, Refrigeration, and other home appliances. This position provides timely and quality repairs of customers' products while maintaining high levels of customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company.
We provide a service truck, fuel, specialized tools, uniforms, computer, cell telephone, and periodic training.
What You Will Do
Provide in-home service on the full line of Whirlpool, Maytag, KitchenAid, Jenn-Air and Amana products ensuring the highest level of customer satisfaction and brand loyalty
Demonstrate a sense of urgency to meet customer time commitments
Meet key performance metrics and/or productivity goals as defined by the business
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
What You Need to Succeed
Major Appliance and Refrigeration Technology certification preferred
2 years of appliance repair experience preferred
EPA Refrigerant Type 1 or higher certification preferred
Strong customer service and negotiation skills
Must be a self starter and be able to work independently with minimal supervision
Exceptional communication and strong interpersonal skills, including written correspondence
Comfortable with mobile and tablet PC technology and strong ability to use and navigate common computer programs
Customer mindset and willingness to engage with diverse consumers
Keen perspective and the ability to provide individualized experiences across a diverse set consumers
Professional pride in maintaining appearance, equipment, vehicle, and tools
With or without reasonable accommodations, must be able to lift or maneuver 50 pounds, and occasionally maneuver up to 250 pounds
Valid driver's license required
Weekend hours may be required
High School Diploma
Endless Opportunities
Whirlpool has big plans for the future, just like you. We understand that it takes preparation and hard work to get there. So, we offer challenging purpose, ownership of your role, great teams, and tools to build your capability. In our performance-based setting, you can take your career in exciting new directions - and as far as you want to go.
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