Accounts Manager

Jeffersontown, KY Company Seeks a Mid-Level Customer Service Representative
1st shift, 8:00 AM- 5:00 PM, Monday- Friday.
$11.00- $12.00/ hour; pay increase upon hire.

Duties include:
Manage all aspects of the customer satisfaction process primarily through Email and fax service.
Serve as primary liaison for company and its customer base to ensure customer satisfaction.
Function as a critical link between the customer base and the warehouse, provide follow-up support as needed.
Provide dedicated phone support within the customer service department.
Respond to customer requests and complaints in an expedient and professional manner, with authority to handle or coordinate all inquiries to achieve complete resolution and full customer satisfaction.
Manage the processing of orders received via telephone, fax, mail, online in a timely and accurate manner.
Work closely with manager to coordinate resolution of customer issues and to help increase sales growth.
Develop and maintain open order, back order, and shipment reports for customer.
Handle order discrepancies, customer complaints, and issue refunds to ensure customer satisfaction.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to communicate information and ideas in speaking so others will understand.
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Discuss goods or services information with customers or patrons.
Prepare documentation for contracts, transactions, or regulatory compliance.

Requirements include:
Pre-screening required.
High School diploma or equivalent.
3 to 5 years customer service experience.
Skilled in Excel.
Computer proficient.
Excellent communication skills.
Ability to learn new software.