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Valley Hospitality Front Office Agent job in Columbus, GA

Company
Valley Hospitality
Job Title
Front Office Agent
Job Type
Full-time, Part-time
Est. Wages
$8.66 to $14.31 per hour (Snag Est. )
Location
800 Front Avenue
Columbus, GA 31901
Last Active
4 days

Front Office Agent

valley hospitality jobs

JOB SUMMARY

The Front Office Agent is responsible for checking guests into the hotel while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

RESPONSIBILITIES

  • Must be able to convey information and ideas clearly.
  • Must be able to take alternative courses of action quickly and effectively.
  • Must be able to take the initiative in job performance, including anticipating what needs to be done in advance of necessity.
  • Must work well in stressful situations.
  • Must maintain composure and objectivity under pressure.
  • Must be able to anticipate, prevent, identify and solve problems as necessary.
  • Must have the ability to assimilate complex information, data,  etc from several sources and consider,  adjust or modify to meet the constraints of the particular need.
  • Must be able to listen to, understand, clarify and resolve the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and date, and basic mathematical  functions.

DUTIES

  • Approach all encounters with guests and employees  in  an attentive,  friendly, courteous and service-oriented manner.
  • Maintain regular attendance according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag while on duty.
  • Comply   at all times   with standards   and regulations   to  encourage   a  safe  and efficient   hotel operations.
  • Obtain all necessary   information   when taking room reservations  and  follow  the rate-quoting scenario.
  • Monitor  all VIP and special  guest requests.
  • Review  Front Office log daily.
  • Operate  all relevant  aspects  of the Front Desk computer  system.
  • Must be On Q certified.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Be aware of all current rates, packages and promotions.
  • Be familiar with all in-house groups, closed out and restricted dates.
  • Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
  • Have knowledge of and assist in all emergency procedures as required.
  • Oversee and ensure that all guests are checked in/out in a friendly,  efficient and courteous manner.
  • Be able to perform,  complete and ensure that all tasks  and duties on the shift
  • checklist are completed in a timely and efficient manner.
  • Responsible  for issued house bank.
  • Be able to perform all duties of Guest Services Agent.
  • Run room status reports in a timely manner and relay necessary information to affected departments and individuals.
  • Monitor key control.
  • Ensure the maximization of room revenue.
  • Answer all guest inquiries in a timely and professional manner.
  • Assist in training and cross training new hires and current employees on a regular basis.
  • Attend meetings/training as required by management.
  • Perform any other duties as requested by management.

Additional Info

Job Industries

Posted: 2018-02-19

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