Senior Manager -- Triage Product Manager

Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World at Marriott.

JOB SUMMARY

Marriott.com,

one of the Top 10 largest consumer retail sites in the world in sales, is looking

for a Sr. Manager, working in Product Management to help with Triage for issues

that are generated by the team, customers, or other product leaders. This position will work primarily within Marriott.com's

Reservation product area. This role will partner closely with other

Marriott.com and Globalization Product leads, as well as leaders in the Digital

Acquisition and Digital Personalization & Branding business units, to

maximize product performance in support of overall Marriott.com and department

goals. This individual will be part of a

Reservations team that delivers over 60 million room nights annually. Ideal candidates will have a proven track

record of eCommerce conversion funnel optimization.

.

CANDIDATE PROFILE

Education and Experience

BS/BA degree required in an appropriate field with a graduate level preferred. Project Management Professional (PMP) certification a plus

Certifications and Highlighted Capabilities (preferred but not required upon entry)

2 years working in eCommerce with a focus on managing web based customer facing products. 1-2 years working in the Hospitality industry interfacing with customers. Excellent written and verbal communication skills. Thrives in a fast-paced, entrepreneurial environment. Strong analytical, organizational and problem solving skills. Experience estimating and managing budgets. Experience with Waterfall and Agile software development approaches. Experience with Microsoft tools -- specifically, PowerPoint and Excel.

CORE WORK ACTIVITIES

Triage Support

Manages the lifecycle for issues reported into the Reservation product areas: tracks issues in ticket tracking system; analyzes issues, identifies solutions and routes issues to appropriate Product Manager and team for resolution. Follows-up with issue resolution from product teams as well as for the communication to requestor on status. Assesses product opportunities and enhancements received from internal Marriott stakeholders and "in the field" from regional and hotel operations staff. Assists in the definition of roadmap and priorities for fixes and enhancements and advises Product Managers on impact. Develops communications for internal management, the field and customer care when an issue will be resolved and released on Marriott.com. Manages work streams that include resource plans, timelines, dependencies, scope, estimates, budgets, issues, risk mitigation plans, business process changes and other operational needs. Develops documentation such as presentations and status reports for audiences from senior management to product teams and to properties globally. Shares issue and resolution impacts with other Marriott.com product areas to ensure education alignment across the teams.

MANAGEMENT COMPETENCIES

Leadership

Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges. Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Project Management - The ability to use a defined process to create and manage a project; this includes defining and achieving success within constraints of scope, time, resources and budget. Project Business Planning-- The ability to facilitate project planning, approval and funding decisions using a defined process; this includes determining resource needs and work allocation. Project Financial Management -- The ability to determine and manage project financial issues; this includes developing and maintaining the project business case and managing the project to a budget. Project Management Software - The ability to use computer software (e.g. Project, Excel, PowerPoint) to organize, coordinate and present project information. Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media. Creative Expression - The ability to generate novel ideas or strategies, and to communicate them with unusual, clever, or novel methods that captivate and influence others. Marketing - The ability to generate the strategy used in sales techniques, communications, and business development to positively impact customer relationships and business profitability. Internet/Intranet/Extranet Design - Knowledge of web and digital fundamentals. Including web and digital design principles and approaches, the impact of various technical design choices, and their impact on the user experience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.