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NAT Account Executive - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | wilmington, Delaware |
About this job
POSITION SUMMARY
Prefer candidates to reside in PA -- telework future potential. Philadelphia/DE/SNJ preferred
Develop a strategic relationship with assigned clients, align Aetnas strategy with client objectives. Achieve membership growth and revenue targets for assigned accounts.
Fundamental Components:
-Communicates with customer benefits staff and packages messages to effectively engage the client and demonstrate the Aetna value proposition.
-Executes tactical components of the account teams business plan for each customer
-Consistently monitors product lines and services to ensure customer needs are met.
-Seeks to optimize customer interaction and provides recommendations based on customer needs
-Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees Follows through on outstanding issues, by collaborating with other functional areas, including claims and customer service areas, to resolution
-Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation
-Manage the communication and notification of process or network changes and articulate the specific impact for assigned customers
-Supports the implementation and utilization of service efficiencies including auto-adjudication, Aetna Voice Advantage and Navigator Supports the customers overall profitability objectives and helps with the financial management objectives
BACKGROUND/EXPERIENCE desired:
Medical, Dental, Pharmacy & Behavioral Health product knowledge, risk and financial analysis skills, an understanding of sales and marketing processes, and knowledge of administrative operations are all expected for this position. The successful candidate should have proven financial aptitude. Strong selling, negotiation and presentation skills required.
EDUCATION
Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life and Health Insurance License is required. If not current, must obtain within 90 days of hire.
FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/7-10 Years
Functional - Sales & Service/Sales administration, support, reporting/4-6 Years
Functional - Sales & Service/Strategy development/4-6 Years
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications/AetInfo Reporting/1-3 Years/End User
Technical - Aetna Applications/Aetna Administrative System/1-3 Years/End User
Technical - Aetna Applications/Aetna Health Information Advantage/1-3 Years/End User
REQUIRED SKILLS
Leadership/Collaborating for Results/ADVANCED
Finance/Delivering Profit and Performance/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
DESIRED SKILLS
Sales/Knowing Customers/ADVANCED
General Business/Turning Data into Information/ADVANCED
Telework Specifications:
Flexible telework / office-based schedule (must live near certain office location)
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Professional
Prefer candidates to reside in PA -- telework future potential. Philadelphia/DE/SNJ preferred
Develop a strategic relationship with assigned clients, align Aetnas strategy with client objectives. Achieve membership growth and revenue targets for assigned accounts.
Fundamental Components:
-Communicates with customer benefits staff and packages messages to effectively engage the client and demonstrate the Aetna value proposition.
-Executes tactical components of the account teams business plan for each customer
-Consistently monitors product lines and services to ensure customer needs are met.
-Seeks to optimize customer interaction and provides recommendations based on customer needs
-Collaborates cross-functionally to identify, implement and monitor the customers service efficiencies, including performance guarantees Follows through on outstanding issues, by collaborating with other functional areas, including claims and customer service areas, to resolution
-Collaborates with team members on case installation to manage the integration of clients and Aetnas internal organizations, ensuring a smooth installation
-Manage the communication and notification of process or network changes and articulate the specific impact for assigned customers
-Supports the implementation and utilization of service efficiencies including auto-adjudication, Aetna Voice Advantage and Navigator Supports the customers overall profitability objectives and helps with the financial management objectives
BACKGROUND/EXPERIENCE desired:
Medical, Dental, Pharmacy & Behavioral Health product knowledge, risk and financial analysis skills, an understanding of sales and marketing processes, and knowledge of administrative operations are all expected for this position. The successful candidate should have proven financial aptitude. Strong selling, negotiation and presentation skills required.
EDUCATION
Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life and Health Insurance License is required. If not current, must obtain within 90 days of hire.
FUNCTIONAL EXPERIENCES
Functional - Sales & Service/Account Management/7-10 Years
Functional - Sales & Service/Sales administration, support, reporting/4-6 Years
Functional - Sales & Service/Strategy development/4-6 Years
TECHNOLOGY EXPERIENCES
Technical - Aetna Applications/AetInfo Reporting/1-3 Years/End User
Technical - Aetna Applications/Aetna Administrative System/1-3 Years/End User
Technical - Aetna Applications/Aetna Health Information Advantage/1-3 Years/End User
REQUIRED SKILLS
Leadership/Collaborating for Results/ADVANCED
Finance/Delivering Profit and Performance/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
DESIRED SKILLS
Sales/Knowing Customers/ADVANCED
General Business/Turning Data into Information/ADVANCED
Telework Specifications:
Flexible telework / office-based schedule (must live near certain office location)
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Employment Type Regular Career Band Description Professional