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in Vallejo, CA

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Hours Full-time, Part-time
Location Vallejo, CA
Vallejo, California

About this job

# Description * Demonstrate the use of selling skills by becoming knowledgeable and up-to-date with our product and service offerings: * To ask open-ended discovery questions in order to determine the right product for a Customer based on their needs and/or lifestyle * Utilize product knowledge to assist the Customer with product choices and suggest add-on items to increase items per transaction and average sale * Understand product holds and street dates * Promote and offer applicable services to the Customer such as Endless Earnings Reward program, Square Trade Plans, the “R”Us Credit Card, Rewards “R”Us Loyalty program. * To deliver supreme service using the STAR model with all of our Customers- Every Day, Every Time * Drive sales in Toy department by achieving set goals * Use “Save the Sale” concepts to ensure that we are utilizing all Omni channel options for Customers when items may be out of stock in store * Display a positive attitude while assisting multiple Customers and providing excellent Customer service Learn safety requirements for products and communicate them to Customers to assist in their decision making process * Resolve problems and Customer issues rapidly * Work together with peers and ensure all our Customers’ needs are met and exceeded (does it need to say something different?) * Communicate out of stock and other Customer impacting issues to Supervisor immediately * Stay up-to-date on Ads and Promotions as well as store events (Demos, Geoffrey Parades, Trade-Ins, etc.) * Ensure that all displays are in working order for the Customers to demo and that the area is neat and shopable at all times by maintaining Standards of Excellence within department * Conduct product demonstrations to promote sales of items to our Customers * Utilize specific technology in department (store systems) to look up merchandise, etc. * Assist fellow team members with baby registry knowledge * Properly exercise the use of the communication tools as per the Telephone, Paging & Walkie-Talkie Etiquette SOP * Execute all elements of the respective Routine Action Plan * Assist in recovering the store prior to closing * Take initiative to further self-development to promote future growth with “R”Us * Previous experience in a customer service and sales driven retail environment a plus * Must possess a high degree of interpersonal skills with an outgoing, friendly, pleasant personality that represents the “R”Us brand * Excellent follow up skills * Utilize strong communication skills ‐ verbal, non-verbal and display active listening to assist Customers in making their selections * Multi-lingual speaking a plus, but not required **Job Function:** Store Team Member **Primary Location:** USA-CA-Vallejo **Schedule:** Full-time **Brand:** Toys 'R' US **Req ID:** 69714