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Aquatics Manager in Training
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | boston, Massachusetts |
About this job
Do you have a passion for aquatics and living a healthy way of life? We are looking for a Driven business owner passionate about Aquatics who enjoys working in a fast-paced environment and will oversee our state-of-the-art recreational and lap pools, both indoors and out. A typical day for an Aquatics Department Head could include:
*Registering Members for Swim Programs including Lessons, Swim Team and Masters Swim
*Casting, Training and Developing Aquatics team members including swim instructors, swim coaches and lifeguards
*Maintaining the safety and cleanliness of the aquatic facilities
Job Description
The Aquatics Department Head is responsible for the Aquatics Department and upholding Life Time's Mission and Vision Statements through the Healthy Way of Life Principles. The Department Head will deliver the highest level of customer service, management, and consistency to both Members and Team Members. The Aquatics Department Head and Aquatics Team Members will ensure the best department appearance with a focus on safety to achieve the best member experiences.
Duties & Responsibilities
Member Experience
*Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations
*Plans, offers and registers Members for group and private swim lessons and programming
*Connects members to the correct program that fits their area of passion
*Ensures Aquatics Team Members provide a safe and friendly environment for the Members
*Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations
*Responds to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner.
* Plans, offers and registers Members for group and private swim lessons and programming.
*Connects members to the correct program that fits their area of passion.
Sales & Promotional
*Promotes Life Time swim classes and makes appropriate class level recommendations
*Markets and promotes aquatics programs and activities in the club to increase participation
Financial & Budgetary
*Manages the aquatics department within budgetary guidelines daily
*Processes and tracks all swim lesson revenue and refunds daily
*Formulates, monitors and reconciles the budget and financial reports for aquatics programs
Managerial & Supervisory
*Manages and supports all Aquatics Team Members
*Completes and documents daily inspections to ensure pool area cleanliness and safety
*Facilitates lifeguard training on pool safety and rescue techniques during monthly in-services
*Completes new hire paperwork, payroll, and scheduling in a timely manner
*Ensures participant and instructor evaluations are completed and documented monthly
*Organizes, communicates, promotes, administers, and supervises the department and swim programming
*Ensures all certifications and LTU classes are current in the department
*Assesses individual performance, provides feedback, and coaches Aquatics Team Members accordingly
*Makes hiring, promotion, disciplinary, and termination recommendations to the General Manager
*Immediately report suspicious or inappropriate behaviors or abuse relating to youth
Education & Experience
*4 year College degree (or in the final semesters of the degree)
*Two years of customer service experience
*Two years coaching and/or swim instructor experience
*Two years lifeguarding experience
*Two years of supervisory/management experience
Licenses / Certifications / Registrations
*Red Cross Lifeguard and First Aid
*NSPF Certified Pool Operator (CPO) preferred
*Red Cross Lifeguard Instructor (LGI) preferred
*Lifeguard Instructor Trainer (LGIT) preferred
*Successfully complete and pass the U Swim School Certification
*Successfully complete and pass Aquatics Assistant Department Head Training
*CPR/AED certification required within the first 3 months of hire
Benefits
All Life Time Team Members receive:
*Complimentary Life Time membership
*Team Member discounts for Life Time products & services
Additional Full Time Benefits
*Medical, Dental, and Vision Plan
*401(k) Retirement Plan
*Industry-leading Education and Training
*Flexible Spending Account -- Dependent (day) Care Account
Compensation
Salary Bonus Opportunity
[ Join the Life Time Aquatics/Swim Team > ]
*Registering Members for Swim Programs including Lessons, Swim Team and Masters Swim
*Casting, Training and Developing Aquatics team members including swim instructors, swim coaches and lifeguards
*Maintaining the safety and cleanliness of the aquatic facilities
Job Description
The Aquatics Department Head is responsible for the Aquatics Department and upholding Life Time's Mission and Vision Statements through the Healthy Way of Life Principles. The Department Head will deliver the highest level of customer service, management, and consistency to both Members and Team Members. The Aquatics Department Head and Aquatics Team Members will ensure the best department appearance with a focus on safety to achieve the best member experiences.
Duties & Responsibilities
Member Experience
*Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations
*Plans, offers and registers Members for group and private swim lessons and programming
*Connects members to the correct program that fits their area of passion
*Ensures Aquatics Team Members provide a safe and friendly environment for the Members
*Sets the standard for the Aquatics Department by providing exceptional customer service and meeting the Members' needs and expectations
*Responds to Member inquiries regarding Life Time programs, products, services, policies, and procedures in a professional and timely manner.
* Plans, offers and registers Members for group and private swim lessons and programming.
*Connects members to the correct program that fits their area of passion.
Sales & Promotional
*Promotes Life Time swim classes and makes appropriate class level recommendations
*Markets and promotes aquatics programs and activities in the club to increase participation
Financial & Budgetary
*Manages the aquatics department within budgetary guidelines daily
*Processes and tracks all swim lesson revenue and refunds daily
*Formulates, monitors and reconciles the budget and financial reports for aquatics programs
Managerial & Supervisory
*Manages and supports all Aquatics Team Members
*Completes and documents daily inspections to ensure pool area cleanliness and safety
*Facilitates lifeguard training on pool safety and rescue techniques during monthly in-services
*Completes new hire paperwork, payroll, and scheduling in a timely manner
*Ensures participant and instructor evaluations are completed and documented monthly
*Organizes, communicates, promotes, administers, and supervises the department and swim programming
*Ensures all certifications and LTU classes are current in the department
*Assesses individual performance, provides feedback, and coaches Aquatics Team Members accordingly
*Makes hiring, promotion, disciplinary, and termination recommendations to the General Manager
*Immediately report suspicious or inappropriate behaviors or abuse relating to youth
Education & Experience
*4 year College degree (or in the final semesters of the degree)
*Two years of customer service experience
*Two years coaching and/or swim instructor experience
*Two years lifeguarding experience
*Two years of supervisory/management experience
Licenses / Certifications / Registrations
*Red Cross Lifeguard and First Aid
*NSPF Certified Pool Operator (CPO) preferred
*Red Cross Lifeguard Instructor (LGI) preferred
*Lifeguard Instructor Trainer (LGIT) preferred
*Successfully complete and pass the U Swim School Certification
*Successfully complete and pass Aquatics Assistant Department Head Training
*CPR/AED certification required within the first 3 months of hire
Benefits
All Life Time Team Members receive:
*Complimentary Life Time membership
*Team Member discounts for Life Time products & services
Additional Full Time Benefits
*Medical, Dental, and Vision Plan
*401(k) Retirement Plan
*Industry-leading Education and Training
*Flexible Spending Account -- Dependent (day) Care Account
Compensation
Salary Bonus Opportunity
[ Join the Life Time Aquatics/Swim Team > ]