Regional HR Representative

Universal Protection Service is proudly celebrating 50 years of being in business and is the largest privately owned security organization in the U.S.

We attribute our growth and success to our exceptional employees. If you like being part of a winning team and providing exceptional customer service, we may have an opportunity for you!

We proudly support the 100,000 Jobs Mission, a group of leading U.S. companies whose goal is to collectively hire 100,000 transitioning service members and military veterans by 2020.

Universal Protection Service is currently seeking a Regional HR Representative. If you are a dynamic individual with a passion for service excellence and would like to be an integral part of our success, please consider joining our team!! This person will be responsible for managing all employee and labor relations for a defined client group (branch locations/divisions), by partnering with branch management on all human resource related activities.

Additional responsibilities of the Regional HR Representative may include, but are not limited to, the following:

• Reporting into Corporate Human Resources on a solid-line basis, but dotted-line to regional branch operations staff to provide day to day HR oversight and support in assigned geographic region. Ensure compliance with company policies and procedures, while identifying solutions to daily operations challenges and needs.
• Partner with branch HR Coordinators, Branch/General Managers, Regional Vice Presidents, and Division Presidents in an assigned region and recommend, develop, interpret and clarify human resource procedures and policies to ensure compliance with employment-related laws and regulations.
• Act as a liaison with various corporate HR functions (i.e., Benefits, work comp administration, recruiting), to ensure timely flow of information and execution of branch/regional priorities.
• Act as a liaison between branch management/staff and Regional HR Director to ensure priorities and activities are discussed and consistent application of policies and procedures are enforced.
• Prepare accurate new employee personnel records, files, drug and alcohol screening and background investigation results and ensure compliance with all state and federal laws.
• Assist branch HR Coordinators with conducting employee new hire orientations and on-boarding for large account takeovers as needed.
• Conduct local on-boarding process for Administrative employees hired in region.
• Research and conduct employee investigations and develops solutions to complex issues in coordination with Regional HR Director and in compliance with corporate guidelines.

Position Requirements

Qualified candidates for the Regional HR Representative position will meet the minimum requirements, as described below:

• High school diploma or equivalent required; Bachelor’s Degree in Business or related area of study highly preferred.
• Minimum of 5-7 years of experience in the human resources field, with specific experience managing and successfully resolving complex employee and/or labor relations situations in a fast-paced, high volume environment required.
• Specific related experience managing the receipt, investigation, documentation, resolution and communication of employee relations cases of a complex and varied nature in a high turnover, entry-level wage, non-exempt employee environment as well as for managerial level employees. Includes policy interpretation and ability to consistently apply policies and practices to ensure equity within assigned client group and organizationally.
• Labor relations experience handling grievances (up through or including arbitrations), including Collective Bargaining Agreement interpretation.
• Proven experience turning goals into action by creating and executing strategies and plans to achieve objectives. Must be goal-oriented with demonstrated ability to interact successfully in unfamiliar or new environments to accomplish hiring goals.
• Energetic, driven personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must be able to work independently and be self-directed, but also take direction from all levels of managers within the assigned region, which may result in having to re-prioritize work activities on a regular basis.
• Must be proficient in all Microsoft Office applications. Should have good comfort level with integrating multiple applications to streamline operations through technology solutions. Effective use of technology to create meaningful reports and measurements required.
• Professional, articulate and able to use good independent judgment and discretion.
• Must have a clean driving record, possess a valid driver’s license and minimum required insurance, and have a reliable vehicle for regular driving between branches within assigned region.
• Must have the flexibility and ability to travel periodically/regularly, depending on company needs, with some overnight travel required.
• Outstanding verbal and written communication skills required with the ability to successfully interact at all levels of the organization while functioning as a team player.

EOE/Minorities/Females/Vet/Disability

Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce. IND123 #LI-JC1 Division Corporate - Universal Services of America Post Internal Days 0