Technical Service Representative

Universal Protection Security Systems is one of the fastest growing security integrators in the country with over 25 years of experience. Designing, installing, operating and managing security systems isn’t easy, but making the process simple for our customers is what makes us successful. We’ve built our reputation on innovation and reliable service, and are known as the industry’s experts. We maintain a complete in-house engineering staff, CAD department, 24-hour support team, expert installation crews and strategic partnerships with leading manufacturers. Through our unmatched security systems, we provide a comprehensive range of security services.

We are looking to hire a Technical Service Representative. This person will be responsible for performing skilled security technician work in the service/repair, alteration, installation and maintenance of all security related systems. This position provides resolution to immediate operational and/or safety concerns, performs preventive maintenance inspections.

Additional responsibilities of the Technical Service Representative include, but are not limited to, the following:

• Performs service/installation of access control, intrusion alarm, closed circuit television systems, and other various security related systems.
• Evaluate, diagnose, troubleshoot and perform repairs as necessary.
• Perform upgrades and additions to systems in order to increase functionality utilization.
• Perform computer program entry as required to add CCTV cameras, access control and intrusion alarm systems as needed.
• Prepare documentation in a variety of written and electronic for the purpose of providing written support in compliance with regulations and/or conveying information.
• Responsible for reading and understanding technical drawings, assigned project documentation and work orders including scope of work and determine if additional information is needed.
• Available for scheduled on-call to respond to after-hours emergency service calls.
• Exhibit effective customer service skills by consistently communicating with Service Coordinator, Branch Manager, and customers to ensure complete customer satisfaction experience.
• Perform other duties as assigned, including attending training classes when offered.
• Provide ability to install, service, troubleshoot and program CCTV and access control systems.
• Follow troubleshooting guidelines and refer to technical/parts manuals, change notices and bulletins, modification notices, etc. in order to diagnose & repair equipment or systems.
• Ability to lift/move equipment and tools weighing up to 50 lbs.
• Ability to work from ladders or man lifts at extended heights.
• Maintain accurate truck inventory to ensure timely response to customer needs.
• Partner with sales to grow and protect the service segment of our business.

Position Requirements

Qualified applicants for the Technical Services Representative position will meet the minimum requirements, as described below:

• High school diploma or equivalent required. 2-4 year degree in a technical field from an accredited college or university preferred.
• Industry certifications for Access Control systems and/or CCTV a plus!
• Experience working as a security technician for a large, premier service entity preferred.
• Minimum 3+ years of experience installing, servicing and maintaining access control and closed circuit television systems.
• Excellent written and verbal communication skills.
• Technical experience in low voltage systems.
• Familiarity with applicable codes.
• Deadline driven.
• Detail oriented.
• Must have a current, valid driver's license in the state of which you are applying and have the ability to meet our company driving standards.

EOE/Minorities/Females/Vet/Disability

Universal Protection Security Systems is an Equal Opportunity Employer committed to hiring a diverse workforce.

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