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Banking Customer Service Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 1703 Phyllis Street, Suite 105 Bentonville, Arkansas |
About this job
Assist customers with routine account-related requests such as:
funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges,
inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate,
including the completion of all necessary documents and affidavits
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards
Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections
Update the system with messages regarding ATM/debit cards and service charge rebates.. Perform customer requested research, including printing statement and check copies. Input, maintain and/ or delete ATM and debit cards within system
Transfer funds to cover customer overdrafts as directed by bank operations
Notify the research and adjustment coordinator of required adjustments as reported by customers
Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges,
inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties.
Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary. Research customer questions regarding electronic funds transfers and initiate "Reg E" disputes when appropriate,
including the completion of all necessary documents and affidavits
Cross-sell bank products and services based on customer needs in accordance with the banks' program standards
Verify information on ATM/debit card applications to the information in customer database. Send exceptions to personal banking counselors for corrections
Update the system with messages regarding ATM/debit cards and service charge rebates.. Perform customer requested research, including printing statement and check copies. Input, maintain and/ or delete ATM and debit cards within system
Transfer funds to cover customer overdrafts as directed by bank operations
Notify the research and adjustment coordinator of required adjustments as reported by customers
Escort appropriate bank personnel into the vault and maintain dual control for safekeeping access and official check and ATM card requisition
Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.
Requirements
candidates should have one year of Teller or cash handling experience. Preferred Candidates must be sales orientated, possess excellent interpersonal communication skills and be able to multitask. Bilingual a plus.