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in Hendersonville, TN
Patient Account Representative
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Hendersonville, TN Hendersonville, Tennessee |
About this job
Patient Account Representative
Perform resolution-oriented billing and follow-up to achieve cash recovery and A/R resolution goals of assigned hospital receivables.
Availability to work a minimum of 40 hours per week, Monday through Friday
Effectively plans daily workload for maximum impact
Daily navigation of multiple software applications
Work in an independent and self-motivated manner to maximize daily efficiency
Principal Accountabilities:
Completes timely billing and follow-up on assigned accounts, in a compliant manner
Identifies trends and their root causes within assigned inventory
May assist with administrative duties fundamental to successful project operations
Maintains an appropriate level of productivity, as defined by project guidelines
Available to reliably train new associates in proper execution of job duties, in accordance with company expectations
Completes work accurately and timely with appropriate documentation
Assists in maintaining harmony between the client staff and project team members
Serves as a role model to the overall company image
Uses Excel as a standard method for internal and external reporting
Knowledge and Skills:
High School education or equivalent work experience desirable
Previous experience in acute healthcare receivables
Familiarity with medical terminology
Working knowledge of industry-specific forms, coding, and reimbursement methodologies
Stays informed of guidelines and regulations governing billing and collections practices
Computer literacy, including Microsoft Office Suite applications and acquaintance with widely-used patient accounting/billing systems Other Key Competencies
Writes concise and grammatically correct memos, letters, reports and instructions which clearly state the intended message in a manner that is easy for others to understand
Verbally transmits ideas, instructions and information so they are clearly understood by others
Motivated to achieve individual and team goals
Maintains professional and ethical relationships with clients and staff
Demonstrates flexibility when change is required
Receptive to differing views and ideas
Major Challenges:
Easily adapting to changing circumstances and/or directives in day-to-day operations
Continuously improving skills and competencies to achieve maximum performance
Learning industry-specific concepts and their appropriate application in regular operations according to company expectations
Mastery of software applications used on a daily basis: Patient Accounting system, billing system, contract management application, Excel, document imaging, payer websites, etc. IND1