LPN-Client Care Coordinator - Full-time / Part-time

Client Care Coordinator
 
We have an exciting opportunity for a Client CARE Coordinator who is responsible for developing positive client relationships to ensure client satisfaction and growth of the organization. 
 
The Client CARE Coordinator is expected to perform a variety of duties that ensure a positive client experience including care consultations with potential clients and family members, client/CAREGiver introductions and in-home supervision and quality assurance visits and calls with existing clients.  The Client CARE Coordinator uses the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored care plan.  The Client CARE Coordinator continuously evaluates the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours and refer to other community resources.
 
Primary Responsibilities:

• Meet with potential clients and family members to discuss their needs, provide solutions in the form of a care plan and acquire them as new clients using the consultative sales process
• Create and maintain client and responsible party records, including documentation of all quality assurance touch points and client/CAREGiver concerns
• Enter care plan information into electronic system, establishing compatibility guidelines, conducting CAREGiver introductions and in-home supervision, and handling quality assurance visits and/or calls in first 30 days of service
• Conduct client/CAREGiver introductions and oversight with every new client and with every new CAREGiver
• Plan and execute a schedule that ensures each client receives quality assurance visits and phone calls as per established procedure
• Work with clients, their families and CAREGivers on various issues or concerns that may arise to ensure they are getting resolution to issues, necessary information is documented and the client is receiving appropriate care
• Recognize and pursue opportunities to modify care plans and/or to make reciprocal referrals to other providers of services and products to best support the ongoing needs of clients 
• Demonstrate open and effective communication with clients, family members, colleagues, CAREGivers and referral partners
• Conduct Client Service Inquiries as needed following the consultative sales process
• Participate in a rotating on-call schedule for evening and weekend new client inquiries (1 week/weekend per month)

Job Requirements

• Qualified applicants will be a LPN, or higher
• Qualified applicant will have 5+ years of experience or equivalent education and work experience in working with older adults to provide a high quality client experience
• Home and community-based services experience is preferred
• Must have computer skills and be proficient in Microsoft Office
• Must have effective communication and listening skills, critical thinking skills, solid decision making skills, sound judgment and positive energy