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in Canton, TX

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Hours Full-time, Part-time
Location Canton, Texas

About this job

REPORTS TO: Store Manager/Assistant Manager

OBJECTIVE:

To greet and assist customers with the selection of merchandise

RESPONSIBILITIES:

Customer Service

Smile and greet each customer promptly

Interrupt store tasks to greet, assist, and answer questions for customers

Suggest additional merchandise to customers on sales floor, at wrap stations, and in fitting rooms

Follow-up on customers in fitting rooms to see if they need additional service

Thank the customer by name and invite them to come back at the close of each sale

Handle all returns/ exchanges according to company policies/ procedures, including Always Say Yes

Maintain the store and all wrap stations in a clean, neat, and organized manner

Opt-In (telephone and email capture)

Personal Productivity

Sales

Volume Per Hour (VPH)

Units Per Transaction (UPT)

New Accounts

Club 50

Magazines

Opt-In (telephone and email capture)

Loss Prevention

Provide customer service

Alert management of suspicious situations

Follow store procedures

Work with integrity

Follow sensor tagging program (if applicable)

Credit

Ask every customer to open a new account

Open and activate a minimum of (1) one new account per month

Always suggest purchase using company charge card

Communicate the Premier Rewards Program

Merchandise Presentation

Hang, Fold, Size, Sensor (where applicable), Sign and Steam (where applicable)

Implement merchandising Floor Plans/guidelines

Ensure featured merchandise is appropriately layered to suggest possible wardrobe ideas to the customer

Follow "Folded Merchandise Guidelines"

Create and maintain full, exciting displays

Present clearance merchandise correctly

"Close to Open"

Store Operations

Set-up Sales Event prior to sale start date (to include signing)

Complete Price Changes (PCA's) by close of business on the effective date

Complete Transfers by close of business on the effective date

Complete Damages by close of business on the effective date

Merchandise counts

Process in-coming freight including hanging, folding, sensor-tagging, etc

Housekeeping responsibilities including vacuuming, dusting, restrooms, etc

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