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Manager, Inbound Sales Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Morrisville,NC Morrisville, North Carolina |
About this job
Posting Job Title:Manager, Inbound Sales
Requisition #: 173760BR
Posting Location: Morrisville, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Manager, Inbound Sales for our Marketing & Sales Department in Morrisville, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary
This position is responsible for overall sales function of inbound sales positions. Responsibilities include overseeing sales planning, sales goal attainment, campaign management, sales operations, headcount maintenance and overview of quality control effort.
Position Hours:
Tuesday thru Saturday 12p-9p.
Essential Job Functions:
• Day to day management of 3-5 Telesales Supervisors, 70-80 Inbound Sales Representatives.
• Constantly evaluate call volume trends, sales performance results and provide immediate and constructive feedback to supervisors and representatives.
• Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives, etc.
• Development of daily, weekly, monthly and annual sales plans, goals and minimum requirements including budgets and headcount projections.
• Ensure adequate reporting and analysis tools are developed to successfully manage the sales team.
Oversee new and ongoing sales programs including scripting, reporting and call planning.
• Implement and manage quantifiable training and coaching processes to ensure success.
Day to day point of contact for Regional and Market Area contacts ensuring all concerns are addressed and issues resolved.
• Attend Regional and Market Area operations calls to understand and identify any changes that will impact the Inbound Telesales Center.
• Develop, oversee and report on all sales incentive programs.
• Participate in the recruiting process for new sales representatives including interviewing, job fairs, defining job requirements, etc.
• Ensure all escalated customer complaints are resolved
Job Requirements:
• A minimum of 3 years relevant work experience within a call center environment and/or telecommunications industry required
• Strong interpersonal skills working with both internal and external customers required
• Proficient in Microsoft Word, Excel, and PowerPoint required
• Proficient analytical skills to complete database research, forecasting, trending, and analysis of business metrics required
• Ability to effectively communicate and coordinate with all employee levels and work within a participative, fast paced, interactive team environment required
• Excellent written and verbal communication skills required
• Strong organizational skills and time management skills
required
• Must be capable of working flexible hours as required by the needs of the department required.
• A minimum of 3 years successful sales management experience
• A Minimum of 1 year sales call center experience preferred
Education and Experience:
Associate ' s degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience
TWCCB
FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount Pkwy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 173760BR
Posting Location: Morrisville, NC, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
Time Warner Cable currently seeks a Manager, Inbound Sales for our Marketing & Sales Department in Morrisville, NC. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
Position Summary
This position is responsible for overall sales function of inbound sales positions. Responsibilities include overseeing sales planning, sales goal attainment, campaign management, sales operations, headcount maintenance and overview of quality control effort.
Position Hours:
Tuesday thru Saturday 12p-9p.
Essential Job Functions:
• Day to day management of 3-5 Telesales Supervisors, 70-80 Inbound Sales Representatives.
• Constantly evaluate call volume trends, sales performance results and provide immediate and constructive feedback to supervisors and representatives.
• Constantly work with teams to identify and implement tactics to increase sales performance including scripting changes, call planning changes, offer changes, incentives, etc.
• Development of daily, weekly, monthly and annual sales plans, goals and minimum requirements including budgets and headcount projections.
• Ensure adequate reporting and analysis tools are developed to successfully manage the sales team.
Oversee new and ongoing sales programs including scripting, reporting and call planning.
• Implement and manage quantifiable training and coaching processes to ensure success.
Day to day point of contact for Regional and Market Area contacts ensuring all concerns are addressed and issues resolved.
• Attend Regional and Market Area operations calls to understand and identify any changes that will impact the Inbound Telesales Center.
• Develop, oversee and report on all sales incentive programs.
• Participate in the recruiting process for new sales representatives including interviewing, job fairs, defining job requirements, etc.
• Ensure all escalated customer complaints are resolved
Job Requirements:
• A minimum of 3 years relevant work experience within a call center environment and/or telecommunications industry required
• Strong interpersonal skills working with both internal and external customers required
• Proficient in Microsoft Word, Excel, and PowerPoint required
• Proficient analytical skills to complete database research, forecasting, trending, and analysis of business metrics required
• Ability to effectively communicate and coordinate with all employee levels and work within a participative, fast paced, interactive team environment required
• Excellent written and verbal communication skills required
• Strong organizational skills and time management skills
required
• Must be capable of working flexible hours as required by the needs of the department required.
• A minimum of 3 years successful sales management experience
• A Minimum of 1 year sales call center experience preferred
Education and Experience:
Associate ' s degree (A. A.) or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education and experience
TWCCB
FCC Unit_TWC: 0593
Controlling Establishment ID: 00436 - Morrisville Paramount Pkwy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
TWCMSA690
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