Customer Account Representative ($14-16)

An automotive company in Chandler, Arizona is currently hiring for a Customer Account Representative. In this position interested candidates can expect the following day to day responsibilities.

The Customer Account Representative of Collections is responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to alleviate further action. This team member has contact with customers, as well as other Company departments, repossession agents, and other outside agencies.

In the role of the Customer Account Representative candidates can expect the following:

*Execute day to day collection strategies and actively contribute to center performance objectives.
*Support center and company initiatives and demonstrate an understanding of business needs.
*Keep calls on task and ensure efficient use of call handle time.
*Negotiate to find the best outcome and utilize collection tools appropriately.
*Demonstrate effective questioning/listening skills when speaking with customers and third parties.
*Document conversations/collection activity and use holds/promises effectively.

In order to be considered for the role of the Customer Account Representative candidates the company is looking for the following qualifications:

* Outbound calling experience.
* Ability to handle escalated calls and collect payments.
* Team members must be available for new hire training without any time off requests.
*Computer Navigation skillsMust score 30+ WPM!

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.