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in Vail, CO
Night Auditor - The Arrabelle a RockResort
Hours | Full-time, Part-time |
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Location | Vail, CO 81657 Vail, Colorado |
About this job
Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.
The night auditor is responsible for providing genuine and authentic guest service according to RockResort brand standards. The night auditor is also responsible for all closing reports for the hotel and the email distribution of such reports. The night auditor will complete all tasks each evening on the night auditor checklist and as defined by manager and set the Arrabelle up for success for the following day. The night auditor is also responsible for solving all overnight guest issues to the satisfaction of the guest and to the hotels standards.
Requirements/Qualifications:
*Accurately process nightly closing reports through LMS, Infogenesis and universal desktop
*Be able to check in/out and make a walk in reservation proficiently
*Complete flash for hotel distribution daily
*Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
*Complete all additional projects and tasks given by management
*Complete newspaper deliveries and wake up calls
*Complete drives for guests on the overnight shift when no bellman is available
*Ability to sustain composure at all times and remain calm during difficult situations
*Complies with all resort policies, procedures and standards of operation
*Accurately and timely route all communication during an emergency situation
*High level of proficiency with Microsoft word, excel and general computer literacy
*Other duties as assigned
Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 118858