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in King Of Prussia, PA
Solutions Engineer - Full-time / Part-time
Hours | Full-time, Part-time |
---|---|
Location | King Of Prussia, PA King Of Prussia, Pennsylvania |
About this job
Responsibilities
This role provides implementation and on-going support to existing and new customers utilizing data, M2M, unified communications, cloud
computing and core networking customers.
Qualified candidates will possess multiple years of experience in the communications and/or network industry in a sales-oriented, technical
design and engineering role, with an emphasis on IP-based network, communications and mobility solutions. Assume leadership role in providing
technical direction to customers and internal staff in the development and maintenance of fully-integrated data solutions. This position
requires excellent interpersonal skills to effectively work in a team environment and explain complex systems to customers. The successful
candidate will collaborate with customers by providing customer needs analysis, engineering and design of technical solutions, technical
presentations and technical consultation to internal and external customers.
- Drives implementation and end to end support to business partners.
- Escalation point for external customers and B2B reps on technical customer issues.
- Responsible for re-creation of failures and malfunctions experienced at customer sites and resolving those failures and malfunctions by
trouble shooting networks, systems and app
Qualifications
- 5+ years in customer facing positions (sales, sales engineering, consulting) or
- 5+ years architecture experience in conceptualization, definition and development of IT and or telecom based products and service with
verifiable instances of implementing one or more of the following:
- Data and IP Services (ATM, Frame Relay, VoIP, PIP, VPN, IP PBX)
- Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX)
- Managed Security Solutions
- Data Center Outsourcing (application hosting, managed storage)
- Call Center Technologies (ACD, IVR, Customer Portal)
- IT Applications Management (SOA, Web Services, RTE)
- Strong knowledge of network, communications and mobility protocols
- Working knowledge of switching, routing, server, video, UC&C and mobility equipment.
- Knowledge of storage networking/cloud computing.
- Ability to stay ahead of wireless trends and forthcoming technology.
- Ability to translate technology trends to sales force and customer base.
Equal Employment Opportunity
We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.